Bell Person

Descripción del puesto:

Your day to day
*Greet guests as they arrive at the voco® Doha West Bay Suites
*Assist incoming guests with luggage.
*Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
*Introduce guests to room in accordance with "Check - In" rooming procedures.
*Assist departing guests by conveying luggage from suite to lobby or vehicle.
*Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
*Report completion of assignments to direct supervisor.
*Deliver VIP requisitions to room.
*Deliver laundry and dry cleaning to designated guest suites.
*Make arrangements for car rentals.
*Perform miscellaneous tasks as designated by the direct supervisor.
*Respond to queries on house facilities and places of tourist interest.
*Store luggage and record all items under care and control of hotel.

What we need from you
FINANCIAL RETURN
*Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
*Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.

RESPONSIBLE BUSINESS
*Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
*Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
*Coordinate Housekeeping for uniform requirements and cleanliness of the area.
*Maintain baggage check room in good condition
*Conduct daily check of all bags in luggage store room.
*Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
*Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.

PEOPLE
*To oversee work performance of new colleagues in performing services to guests.
*To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.

GENERAL
*Communicate effectively with all other departments.
*Attend meetings, training sessions and any other required meeting or training session.
*Ability to work in flexible roster.
*Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
*Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
*All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
*Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
*All deliveries logged and delivered in a timely manner as required.
*Offer other Service as outlined by voco® Doha West Bay Suites.
*Maintains a professional and organised work environment

PERSONAL CHARACTERISTICS

Education
*Secondary Education
*Excellent English spoken and written skills

Experience
* Previous Bell person Experience in a 4-5 Star Hotel

Technical
*Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
* Understanding of safety practices.

Personal Attributes
*'Can do' attitude and a high level of energy
*Self-motivated and able to work well independently
*Professionally groomed
*Physically sturdy to carry heavy luggage and stamina to stand for long hours.
*Able to work under pressure and on shift schedule
Customer Service Oriented

Requerimientos del candidato/a:

Your day to day
*Greet guests as they arrive at the voco® Doha West Bay Suites
*Assist incoming guests with luggage.
*Receive keys from Front Desk and escort guest to the suites; proceed with the transfer of luggage to the guest's suite.
*Introduce guests to room in accordance with "Check - In" rooming procedures.
*Assist departing guests by conveying luggage from suite to lobby or vehicle.
*Notify direct supervisor of any unusual incidents or suspicious observances pertaining to guests; e.g. a person with no luggage or light luggage, a person who is behaving inappropriately or acting suspiciously.
*Report completion of assignments to direct supervisor.
*Deliver VIP requisitions to room.
*Deliver laundry and dry cleaning to designated guest suites.
*Make arrangements for car rentals.
*Perform miscellaneous tasks as designated by the direct supervisor.
*Respond to queries on house facilities and places of tourist interest.
*Store luggage and record all items under care and control of hotel.

What we need from you
FINANCIAL RETURN
*Ensure Hotel Fact Sheets are available in order to communicate a wide range of information about the hotel to potential guests.
*Obtain clearance form Reception on the errand card regarding the bill i.e. paid/signed by the guest prior to departure.

RESPONSIBLE BUSINESS
*Possess a thorough knowledge of concierge operations, fully familiar with the policies and procedures; including fire, emergencies and evacuation, safety and first aid, and security.
*Coordinate Reception, for receiving arrivals and giving departures and message to pass on to guest security.
*Coordinate Housekeeping for uniform requirements and cleanliness of the area.
*Maintain baggage check room in good condition
*Conduct daily check of all bags in luggage store room.
*Communicate with Front Desk, Reservations and Sales on items pertaining to check-in and check-out.
*Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.

PEOPLE
*To oversee work performance of new colleagues in performing services to guests.
*To help train new hires on-the-job-trainees (On the Job Training), cross-trainees in the department.

GENERAL
*Communicate effectively with all other departments.
*Attend meetings, training sessions and any other required meeting or training session.
*Ability to work in flexible roster.
*Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
*Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
*All guests must be offered assistance with luggage and, where appropriate, be escorted to their room within a designated timeframe.
*Ensure Luggage handling is in accordance to voco® Doha West Bay Suites service standards.
*All deliveries logged and delivered in a timely manner as required.
*Offer other Service as outlined by voco® Doha West Bay Suites.
*Maintains a professional and organised work environment

PERSONAL CHARACTERISTICS

Education
*Secondary Education
*Excellent English spoken and written skills

Experience
* Previous Bell person Experience in a 4-5 Star Hotel

Technical
*Good understanding of correct manual Luggage handling techniques; and administrative guidelines.
* Understanding of safety practices.

Personal Attributes
*'Can do' attitude and a high level of energy
*Self-motivated and able to work well independently
*Professionally groomed
*Physically sturdy to carry heavy luggage and stamina to stand for long hours.
*Able to work under pressure and on shift schedule
Customer Service Oriented