Luxury Brand Ambassador - Selfridges London

Descripción del puesto:

Position: Luxury Brand Ambassador
Location: Selfridges, London
Part Time Position Various Hours
MISSION 
A Luxury Brand Ambassador for Maison Francis Kurkdjian is passionate about fragrance with love for the products, respect for creativity, authenticity & a focus on detail & quality. You're responsible for driving sales by achieving targets while promoting the brand &; providing luxury.   You will demonstrate an attitude that benefits Maison Francis Kurkdjian always. 
MAIN RESPONSIBILITIES 
SALES: 
Be an expert on fragrance, able to evoke responses to inspire & gain new clients 
Provide advice & guidance for other Luxury Brand Ambassadors
Pro-actively sell products & provide luxury service
Be aware & achieve or exceed sales targets
Be aware of KPI's
KPI: To achieve sales targets 
SERVICE 
Be knowledgeable on Maison Francis Kurkdjian products & be able to propose products to clients  
Demonstrate products on clients & confidently explain the benefits of each product
Initiate contact with customers & welcome them on counter
Identify, understand & reformulate client needs 
Develop personal relationships with clients to gain loyalty  
Educate clients on Maison Francis Kurkdjian
KPI: To receive any positive feedback and it to reflect in your KPI's
 
GENERAL 
Participate in merchandise management
Monitor stock levels, report any issues to the Account Manager
Conduct all operational & administrative tasks 
Be accountable in your role & represent the brand
Adhere to Company policies
Build relationships with store management & adhere to all store policies & procedures 
Carry out any additional duties as directed by the management team 
 
POSITION WITHIN THE TEAM 
Reports to:  Area Manager
CONTACTS AND RELATIONSHIPS 
Internal: Area Manager, Colleagues, Head Office & LVMH HR Team
External: Cliental, Host Store Management
PERSON SPECIFICATION  In order to be successful in this role, you will be:  Creative; able to recreate the emotions in clients of what fragrance was designed to encapsulate  Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.    You will be driven and results orientated, seeking out ways to continually grow the business through events and counter activity.    Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale.  You will be able to demonstrate knowledge on the brand through excellent communication skills, be able to identify key products that would suit the customers' needs.  Immaculately groomed and presented, you will embody the elegance that customers have come to identify with the brand, Maison Francis Kurkdjian