Change Lead - IT Strategy and Transformation

Descripción del puesto:

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden.

About the Role

Howden is in the process of delivering a foundational portfolio of projects designed to facilitate transformational change using technology as a core leaver.

As the business adopts this portfolio of IT change, it will need support to ensure it realises the benefits the changes will bring.

To support the implementation of our portfolio, we are looking for an experienced Change Manager who can support the business as it works through the impacts of the changes. As a People First company, supporting our people as the organisation makes these transitions is of paramount importance and we are looking for a skilled professional who can work with the HR and project teams to ensure positive outcomes for people and for the business.

Key Accountabilities

Operating Model
* Work with the business and the project to ensure the impact of the technology changes to the operating model and people are well understood.
* Facilitate the business thinking about the changes to the operating model required by the technology changes, ensuring sensitivity to the wider operating model.
* Alongside the HR Change team to ensure people changes are understood and appreciated and the right level of support is provided to those impacted by the operating model changes.
* Work with the project training team to ensure training needs are well understood and training is delivered in an appropriate and timely manner.

Communications
* Develop an audience focused communications plan to communicate changes in an honest and upfront way.
* Build a network of people within the business who understand and can communicate the changes to ensure teams are aware of progress and impacts throughout the project. Develop the network to ensure the project is aware who needs to know what and when.
* Identify and capture success stories so they can be utilised to support the changes where relevant.
* Work with the internal communications teams to ensure that relevant and appropriate communications are developed and delivered in a timely manner.

Benefit Management
* Work with the benefit owners to ensure that benefits outcomes are clear and reflective of the phased delivery. Ensure the benefits are well communicated and understood
* Measure the benefits, especially as the phased implementations begin and ensure the project continues to support the work the benefit owners expect to have delivered.
* Work with the internal communications teams to ensure benefit stories are appropriately communicated.

Knowledge, Skills & Experience

* Experience supporting change management in a large financial services organisation, preferably a London Market insurance organisation
* Experience working with teams and individuals impacted by organisational changes
* Ability to make clear headed decisions under pressure
* Excellent relationship management skills and an ability to work with senior managers within an complex, fast paced organisation
* Proven ability to work in a highly confidential environment
* Ability to be able to ruthlessly manage priorities

* Commutable to London
Our Culture: People First

We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in:

* An employee-ownership model
* Aligned external investors
* The trust and integrity born of friendship
* Expertise
* Independence

Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention.

Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone.

Diversity & Inclusion

At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.Permanent