Payment Operations Technician

Descripción del puesto:

Take a step forward and let Edenred surprise you.
Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world.
We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment.

Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities.
We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria.

Payment Operations Technician
Swindon - Hybrid/Full-time

Shape the Future of Global Payments with Edenred PayTech

At Edenred PayTech, we power the payment experiences behind some of the world's most innovative fintech's, challenger banks, and Edenred Group solutions. Our platform processes over EUR100bn in payments every year, operating at a scale and complexity that surpasses many traditional financial institutions.
If you're driven by problem-solving, thrive in fast-paced environments, and want to build your career at the heart of a global payments ecosystem, this role puts you right where the action happens.

The role:
As a Payment Operations Technician, you'll play a key role in ensuring our payment and card processing systems remain stable, accurate, and efficient. You'll help safeguard service reliability, support continuous improvement, and collaborate across teams to keep our payment engine running smoothly.

You will:
* Monitor live payment systems to ensure stability, compliance, and SLA performance
* Respond to alerts and technical escalations, performing root-cause analysis
* Identify opportunities for automation and process optimisation
* Work closely with Product, Service Operations, Finance, Risk, Compliance, and third-party suppliers
* Maintain accurate operational documentation and support audit readiness
* Share knowledge and contribute to team capability building

What You'll Bring:
We're looking for someone who is curious, analytical, and comfortable navigating complex technical environments.

Essential skills:
* Strong analytical and problem-solving ability
* Experience with payment or financial operations systems
* Familiarity with monitoring tools such as Nagios or AppDynamics
* Clear communication and collaboration skills
* High attention to detail and accountability

Desirable experience:
* Payments, fintech, or financial services background
* Exposure to scripting or automation (Python, PowerShell, Bash)
* Experience with observability tools like Splunk or Grafana
* Understanding of FCA, PSD2, AML, or other regulatory frameworks
* Knowledge of ITIL or incident/problem/change management

Apply now and Vibe with Us