Operations Manager

Descripción del puesto:

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. It's driven by Operations Managers who bring the team together to push excellence in safety, quality and productivity across our sites. At your site, you'll lead other managers and create the operational plan that helps your teams meet their targets. This role is all about driving operational excellence to create the Amazon of tomorrow.

Key job responsibilities

- Manage and develop a team of Area Managers
- Lead operational teams on a shift, deal with issues, and positively impact site performance
- Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence
- Work closely with other support teams, including HR, Finance, Health and Safety, and Security
- Design and deliver initiatives across the sites to improve operational performance

A day in the life
You'll lead shifts at one of our operational sites. You'll also be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site but also contribute to new ways to innovate at your site.

A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for sites, and looking ahead to prepare for different levels of demand. You'll be a source of leadership and support your team to be the best managers they can be.

About the team
Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors and Delivery Service Partners

Requerimientos del candidato/a:

- Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
- Experience within a distribution center, logistics, or manufacturing environment
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Bachelor's degree, or a Master's degree and experience working for Amazon or any Amazon subsidiary or affiliate
- Bachelor's degree or above in engineering, finance, supply chain, logistics, computer science or equivalent
- Experience managing internal and external relationships
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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