Strategic Partner Pre-Sales & Success Manager

Descripción del puesto:

Please note this is a full time office based role.
Do you enjoy bringing together commercial thinking, solution design and customer success to win and grow strategic partnerships? If you are excited by complex payment solutions, enterprise conversations and helping major merchants unlock real value from technology, this could be your next move.

Why should you apply?

At viva.com, you will have the opportunity to work on high-value strategic accounts in a fast-moving and innovative payments environment. This is a role where you can combine commercial insight, project ownership and relationship management, while working cross-functionally with teams across sales, product and technical solutions.
If you enjoy solving complex challenges, building trusted customer relationships and driving long-term success, this role offers the variety, visibility and impact to do exactly that.

Why VIVA.COM

Viva.com is Europe's first acquirer powering merchant payments acceptance across 29 countries and over 1,215 devices. In the UK, Viva.com operates as an E-Money Institution authorised by the Financial Conduct Authority (FCA), offering an omnichannel payments platform that empowers businesses of all sizes to accept and manage payments - in-store, online, or on the go.
Viva.com leads in Tap on Any Device technology, offers a high-conversion Smart Checkout for online payments, and provides a robust marketplace solution, enabling flexible, scalable, and future-proof payment journeys tailored to every business model. All technology is built in-house on Microsoft Azure, ensuring speed, security, and innovation at scale.
Through its direct connections to local payment schemes and alternative payment methods, Viva.com supports 40+ payment options. Key features include Real-Time Settlement, Offline Payments, acceptance fees as low as 0% with the use of Viva.com's business debit card, and Merchant Advance.
With a growing ecosystem of 450+ tech partner-innovators, Viva.com is leading the shift to All-in-One business solutions, empowering merchants to adopt cutting-edge technology seamlessly and scale their business with ease.

About the role

As a Strategic Partner Pre-Sales & Success Manager at viva.com, you will play a highly visible role across the full customer lifecycle - from discovery and solution shaping through implementation, go-live and long-term growth. You will work with strategic merchants, internal sales teams and product stakeholders to deliver tailored solutions that make a real impact.

What you will do

Lead implementation and project delivery

* Scope strategic account opportunities and define tailored project requirements
* Produce Statements of Work and guide projects from onboarding through to go-live
* Coordinate internal and external stakeholders to keep implementations on track
* Maintain clear visibility of project milestones, dependencies and key decisions
* Ensure testing, pilot phases and readiness checks are completed before launch
* Help deliver a smooth and high-quality implementation experience for strategic merchants

Drive customer success and account growth

* Own the post go-live success of strategic accounts and support long-term relationship growth
* Act as a trusted advisor to merchants on integrations, reporting, reconciliation and tailored solutions
* Identify opportunities to expand the relationship through additional products and services
* Lead business reviews, monitor performance and provide recommendations for improvement
* Carry out post go-live evaluations and capture lessons learned
* Work closely with internal teams to align on shared growth opportunities across markets

Shape product improvement

* Share feedback and feature suggestions based on strategic account needs
* Support the Product team with clear business and technical input
* Help influence future solution development based on customer and market requirements

* Performance-related bonus scheme.
* Private medical insurance.
* Car and mobile phone allowances.
* Pension.
* 25 days holiday.
* Open and transparent working environment.
* Full training and ongoing support.
* Opportunity to work in an international fintech business with a culturally diverse team.
* Fast-paced environment with access to modern payments acquiring technology

Requerimientos del candidato/a:

* Experience in pre-sales, customer success, implementation or project management within payments, fintech or a related technology environment
* Strong ability to manage complex client conversations and cross-functional stakeholders
* Commercial awareness with the confidence to support enterprise-level opportunities
* Experience working with tailored solutions, integrations or strategic accounts
* Strong organisational skills and the ability to manage multiple priorities effectively
* A consultative, customer-focused approach with a proactive mindset

What would make you stand out

* Experience supporting strategic or enterprise merchants
* Knowledge of payment solutions, integrations or merchant acquiring
* A track record of helping grow customer relationships after implementation
* Experience working closely with product and technical teams to shape solutions