Incident and Escalation Specialist

Descripción del puesto:

Job Description:
Focus: Operational support for Major Incident Management (Interface to Augsburg).
Location: Romania (Remote/Hybrid) Focus: Major Incident and Shopfloor Support
Your Responsibilities:
* Escalation Management: Management of critical tickets that are likely to breach the standard SLA.
* Major Incident Support: Coordination of technical teams during total outages (Major Incidents) and management of communication channels.
* Shopfloor Focus: Monitoring the availability of Tailored Devices in close coordination with the SM in Hamburg.
* Stakeholder Information: Creation of Business Impact Reports during and after critical disruptions.
Your Profile:
* Experience in incident and crisis management within a complex IT infrastructure.
* Resilience and the ability to communicate clearly under pressure.
* Good technical understanding of End-User-Computing and industrial IT hardware.
What we offer:
* We offer you more than just a job: a career where you are truly valued. Alongside a competitive salary and innovative projects, you'll enjoy a comprehensive benefits package, designed for you.
* Attractive financial package: A competitive salary and multiple bonuses (for performance, attendance, and holidays).
* Health and relaxation: A private medical plan with Regina Maria and access to wellness at Belaqva.
* Flexibility and comfort: A hybrid work policy and provided transportation in the Brașov area.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:Airbus Aerostructures S.R.L.

Employment Type:Permanent
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Experience Level:Professional

Job Family:Digital

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