Technical Service Specialist (Cluj or Bistrita)

Descripción del puesto:

JOB DESCRIPTION:

About Abbott

Abbott is about the power of health. For more than 125 years, Abbott has been helping people reach their potential - because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions - across the spectrum of health, around the world, for all stages of life. Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The Opportunity
For our Abbott Core Diagnostics Division we are currently looking for a Technical Services Specialist to join our team in Romania. The position is a field-based role operating exclusively within Romania, focused on supporting activities and building strong relationships with our clients. The selected candidate can be based in the Cluj area or in Bistrița.

Main purpose of the job:
The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations

What You'll do:
* Provide first line service to customers (service interventions which may require less than 4 hours labor time)
* Schedule and perform planned/predictive maintenance (PM/PdM) activities
* Schedule, perform and document hardware and software updates (TSBs)
* Assist with instrument installations and deinstallations
* Success in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district
* Travel within the service area
* Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations

Required qualifications and background:
* Bachelor's degree or equivalent experience required. Bachelors/ Engineering degree in medical/ electrical/ mechanical or biology/ biomedical technology is preferred
* Proven track record in a similar position supported by management and customer references
* Successful engagement with customers, specifically lab staff
* Technical expert for product line responsibility
* Strong communication skills
* Ability to identify and drive resolution of issues
* Strong experience in use of analytical tools and software
* Good computer skills
* Good English skills in speech and writing

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
Field Services

DIVISION:
CRLB Core Lab

LOCATION:
Romania > Bucharest : Str. Gara Herastrau

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
Yes, 50 % of the Time

MEDICAL SURVEILLANCE:
Not Applicable

SIGNIFICANT WORK ACTIVITIES:
Not Applicable