Level 1 Technical Support Agent - Europe (On-site | Relocation Required | Local Language Mandatory)

Descripción del puesto:

Company Description:

Expand your playground with a fast-growing global engineering group.
At SEGULA Technologies, you will have the opportunity to work on exciting projects and shape the future within a company for which innovation is inseparable from engineering. New forms of mobility, autonomous vehicles, the factory of the future, augmented reality. These are the daily concerns of our 15,000 ingenious talents in over 30 countries.
Whether you are a student, a recent graduate or experienced, an engineer or a project manager, at SEGULA you will find the opportunity that will give new meaning to your career.
Make your move, Join us!
For more information access: https://www.segulatechnologies.com
At SEGULA Technologies, diversity, fairness and inclusion are at the heart of our HR policy. Our jobs are open to everyone, regardless of gender, social and cultural background, sexual orientation, religious beliefs or disability.

Job Description:

As a Level 1 Technical Support Agent, you will be the first point of contact for technical support in the vehicle repair process, supporting local dealer networks within a specific European country.
* Provide first-level support to repairers (dealerships/workshops)
* Communicate directly with repairers in their local language
* Identify and understand technical issues encountered on vehicles
* Ensure that all recommended diagnostic steps and procedures are followed
* Provide solutions when available or guide repairers toward resolution
* Escalate complex cases to Level 2 support when needed
* Work in line with established technical assistance processes and standards
Your goal is to resolve technical incidents as quickly as possible and at the lowest cost, ensuring high-quality support for the network.
Work Setup (Important)
* The role is assigned to one specific country: Germany / Italy / Spain / United Kingdom
* Activity is performed on-site within client infrastructure in that country
* Relocation to the assigned country is required
* No cross-country travel is involved
Key Responsibilities
* Manage and track support cases using internal systems (PAMIR)
* Ensure full traceability of each case
* Respect service level agreements (SLAs) and response times
* Handle an average of ~10 tickets per day
* Ensure timely resolution according to standard lead times

Qualifications:

Technical Requirements:
* Experience in aftersales automotive and technical diagnostics
* Strong understanding of vehicle systems and components
* Familiarity with OTA (Over-the-Air) updates and software-related issues
* Ability to analyze technical problems and provide structured solutions
* Ability to clearly explain technical topics (written & verbal)
Soft Skills:
* Result-oriented and well-organized
* Strong communication skills (written and spoken)
* Customer-focused mindset
* Attention to detail and problem-solving attitude
Languages
✔️ Mandatory: Fluent in the local language of the assigned country
(German / Italian / Spanish / English)
Contract:
* Initial contract: 6 months
* Possibility to extend up to 24 months, depending on project visibility
Collaboration:
* Open to B2B collaboration as well as standard employment
Please specify in your application the country you are applying for.

Additional Information:

Our world is dynamic, full of opportunities and our clients and colleagues constantly inspire us. However, we know that performance and engagement also depend on a healthy work environment that values people and their well-being.
That's why we have created a benefits package designed to make your life more comfortable in our team, where you can feel supported and appreciated.
Here's what we offer:
* Meal vouchers 🍽️
* Easter and Christmas gift vouchers (discretionary): During the holidays, you will receive gift vouchers on a separate card, helping you enjoy shopping and surprise your loved ones with beautiful presents. 🎁
* Private clinic medical subscription: With the medical subscription we provide, you can ensure that your health is taken care of efficiently and comfortably. 🏥
* Discounts at partner dental clinics: Take advantage of discounts at our partner dental clinics to maintain your oral health at a more affordable price. 🦷
* Internal Courses: LinkedIn Learning and other internal tools💻
* Referral bonuses: We offer you attractive bonuses for recommending talented new colleagues. 💶
* Christmas party: An annual tradition that we look forward to, where we reconnect and enjoy together in a festive atmosphere! 🎉
Other benefits according to legal provisions:
* Reimbursement for glasses.👓
* Reimbursement for business travel.🚗
Let's shape the future together