Key Account Manager - Dakar

Descripción del puesto:

We are an advanced SaaS platform leveraging AI and automation to optimize field operations. We empower businesses with real-time data collection, predictive analytics, and smart workflow automation, enabling seamless management of field teams and operations. Designed for industries like FMCG, Financial Services, and the Agricultural sector, we transform field execution into a data-driven, high-performance engine.
About Optimetriks
Optimetriks is a fast-growing technology company transforming how businesses operate in emerging markets. Through our FieldPro platform, we help leading consumer goods and telecom companies digitize their sales, distribution, and retail execution processes.
Our product suite includes:

FieldPro Sales - a powerful Sales Force Automation tool to manage field activities and improve productivity,

FieldPro Detect - an image recognition module that automates retail audits and merchandising monitoring,

FieldPro Direct - an eB2B ordering app enabling retailers to place orders directly,

FieldPro AI - a suite of advanced analytics modules including sales recommendations, predictive insights, route optimization, and customer segmentation.
With operations across Africa, Asia, and Latin America, and trusted by clients such as Nestlé, Danone, and Axian Group, Optimetriks is building the future of field work intelligence in emerging markets. Joining us means working in a multicultural, mission-driven team that combines technology, data, and local insight to create real business impact.

Scope of Work
* Manage the most strategic client relationships in Africa, covering thousands of users across multiple countries.
* Provide high-touch support to ensure long-term client success and value creation.
* Report directly to company management.
* Work cross-functionally with Customer Success, Sales, Finance, and Product teams on high-impact projects.

Main Responsibilities - Client Relationship Management
* Build strong, long-term partnerships with key client stakeholders.
* Maintain a high-touch presence through regular meetings, field visits, and steering committees.
* Develop a deep understanding of clients' businesses and their use of Optimetriks solutions.

Project Management & Leadership
* Act as the overall project lead for large-scale, multi-country deployments.
* Anticipate risks and challenges, coordinate internal teams, and ensure high-quality delivery.
* Lead strategic steering committees with client executives, presenting progress, roadmaps, and growth opportunities.

Sales & Product Contribution
* Identify upsell and expansion opportunities through direct client interactions.
* Contribute to the drafting of commercial proposals in collaboration with the Sales team.
* Work closely with Product and Design teams to define, test, and validate new features based on client needs.

Data, Reporting & Analytics
* Support clients in leveraging data to improve operational performance and decision-making.
* Create and deliver regular and ad-hoc analytical reports for clients.
* Write and optimize SQL queries to extract, transform, and analyze data from FieldPro databases.
* Build dashboards and data visualizations to track KPIs, performance metrics, and project outcomes.
* Collaborate with internal data and product teams to ensure data quality, consistency, and relevance across client environments

Requerimientos del candidato/a:

International exposure: Work across West & East Africa, with direct access to senior client executives. High responsibility from day one: Manage some of the largest, most strategic accounts of the company. Innovation-driven: Hands-on involvement in AI and Data Science projects applied to real business cases. 360° business immersion: Daily interaction with leadership and all departments of a fast-growing SaaS company. Career booster: Unique blend of account management, technical leadership, and business development experience