Enterprise Customer Success Manager - Europe

Descripción del puesto:

Join Schneider Electric's high-impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across Europe.
We're passionate about empowering our customers to unlock the full power of EcoStruxure IT-moving beyond monitoring to proactive, data-driven strategies that keep their operations resilient, efficient and ready for what's next.

As an Enterprise Customer Success Manager, you'll be the trusted advisor and primary point of contact for a select portfolio of high-value EcoStruxure IT customers. From onboarding through every milestone of their journey, you'll ensure our clients achieve their goals, realize maximum value from our solutions, and are always a step ahead in a rapidly evolving digital landscape. Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT ExperT while you identify opportunities for growth, innovation and long-term partnership.

What will you do?

* Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization.
* Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.
* Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.
* Spot new opportunities for customer growth-whether it's e-learning, advanced services, cloud migration, or custom integrations-and connect clients with the right solutions.
* Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services.
* Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.
* Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.
* Collaborate across the organization-working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support.
* Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities.
* Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.
* Identify customer case studies and recruit potential advocates to serve as references.
What are the key skills we are looking for?
* Customer Success - intermediate level; ensuring clients achieve desired outcomes throughout their journey
* Customer Orientation - intermediate level; anticipating needs and delivering proactive support
* Customer Satisfaction - intermediate level; monitoring health metrics and addressing concerns before they escalate
* Customer Advocacy - intermediate level; championing client needs internally to drive product and service improvements
* Communication - developing level; articulating value and updates clearly to diverse stakeholders
* Customer Engagement - developing level; building rapport and maintaining consistent touchpoints
* Collaboration - developing level; partnering across teams to deliver seamless customer experiences
* Problem Solving - developing level; resolving issues quickly while maintaining customer trust
What qualifications will make you successful?
* A proactive mindset that anticipates customer needs and acts before issues arise
* Strong relationship-building skills with the ability to influence and inspire trust
* Comfort managing multiple accounts and priorities in a fast-paced environment
* A growth-oriented approach that spots opportunities for expansion and deeper engagement
What's in it for me?
* Join a team that's passionate about delivering exceptional customer experiences
* Make a direct impact on customer loyalty, retention, and business growth
* Access ongoing learning and development to advance your career in customer success
* Enjoy flexible work options that prioritize balance and well-being
Bring your passion for customer success to a team that's excited to welcome you - apply today!
At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work.
Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker.
Schneider Electric is there when it matters most to you
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life's challenges.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares.
Grow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow.
Team Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace.
Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Join Schneider Electric's high-impact Enterprise Customer Success Management team and help shape the future of digital infrastructure for some of our most valued clients across Europe.
We're passionate about empowering our customers to unlock the full power of EcoStruxure IT-moving beyond monitoring to proactive, data-driven strategies that keep their operations resilient, efficient and ready for what's next.

As an Enterprise Customer Success Manager, you'll be the trusted advisor and primary point of contact for a select portfolio of high-value EcoStruxure IT customers. From onboarding through every milestone of their journey, you'll ensure our clients achieve their goals, realize maximum value from our solutions, and are always a step ahead in a rapidly evolving digital landscape. Your expertise will help customers seamlessly adopt platforms like Data Center Expert, IT Advisor, NetBotz, and IT ExperT while you identify opportunities for growth, innovation and long-term partnership.

What will you do?

* Build deep, consultative relationships with VIP customers, guiding them from post-sale onboarding through ongoing success and value realization.
* Lead regular check-ins and strategic business reviews, ensuring customers are on track to meet their unique goals and KPIs.
* Dive into customer challenges and ambitions, delivering tailored advice, best practices, and proactive recommendations for platforms like Data Center Expert, IT Advisor, NetBotz, and IT Expert.
* Spot new opportunities for customer growth-whether it's e-learning, advanced services, cloud migration, or custom integrations-and connect clients with the right solutions.
* Partner with Licensing & Renewals teams to drive seamless renewals and ensure customers are always supported by the latest software and services.
* Share actionable feedback and insights with our Commercial, Product, and Technical Support teams to continuously elevate the customer experience.
* Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the Sales and Renewals teams.
* Collaborate across the organization-working hand-in-hand with regional EcoStruxure IT leaders, Sales, Services, and Product Management to deliver unified, world-class support.
* Stay ahead of industry trends, guiding customers through software updates and helping them leverage new features and capabilities.
* Champion customer success by aligning solution strategies with business objectives and ensuring every interaction delivers measurable value.
* Identify customer case studies and recruit potential advocates to serve as references.
What are the key skills we are looking for?
* Customer Success - intermediate level; ensuring clients achieve desired outcomes throughout their journey
* Customer Orientation - intermediate level; anticipating needs and delivering proactive support
* Customer Satisfaction - intermediate level; monitoring health metrics and addressing concerns before they escalate
* Customer Advocacy - intermediate level; championing client needs internally to drive product and service improvements
* Communication - developing level; articulating value and updates clearly to diverse stakeholders
* Customer Engagement - developing level; building rapport and maintaining consistent touchpoints
* Collaboration - developing level; partnering across teams to deliver seamless customer experiences
* Problem Solving - developing level; resolving issues quickly while maintaining customer trust
What qualifications will make you successful?
* A proactive mindset that anticipates customer needs and acts before issues arise
* Strong relationship-building skills with the ability to influence and inspire trust
* Comfort managing multiple accounts and priorities in a fast-paced environment
* A growth-oriented approach that spots opportunities for expansion and deeper engagement

Requerimientos del candidato/a:

What's in it for me?
* Join a team that's passionate about delivering exceptional customer experiences
* Make a direct impact on customer loyalty, retention, and business growth
* Access ongoing learning and development to advance your career in customer success
* Enjoy flexible work options that prioritize balance and well-being
Bring your passion for customer success to a team that's excited to welcome you - apply today