Corporate Line Customer Agent

Descripción del puesto:

Company Description:

Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.

Job Description:

* Manage and respond to customer complaints received through various communication channels, including telephone and e-mail.
* Investigate complaint cases by analyzing customer requests and collaborating with relevant internal teams and external partners to identify effective solutions.
* Ensure regular and transparent communication with customers throughout the resolution process and provide timely updates regarding case status.
* Contribute to continuous improvement by documenting cases and sharing insights related to customer experience and service quality.
* Participate in internal trainings to maintain up-to-date knowledge of company products, services, and customer processes.

Qualifications:

* Associate or Bachelor's degree from a relevant field.
* Experience in customer complaint management or customer service processes is preferred.
* Strong written and verbal communication skills.
* Basic knowledge of MS Office applications.
* Strong analytical thinking and problem-solving skills