Client Services Technician

Descripción del puesto:

JOB DESCRIPTION:

About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
· Career development with an international company where you can grow the career you dream of.
· We are committed to bringing the benefits of our trusted medicines to more people in the world's fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.
· A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
· A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives.
· A good benefits package incl. medical insurance for the employee and children, corporate car, mobile communication reimbursement.
The Opportunity
This position works out of our Kyiv, Ukraine location in the EPD Division.
As the IT Technician you'll be supporting end users with IT issues and administrate systems - Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers and support others It tasks/projects.
What will you do:
· Constantly monitor individual queue to resolve routine and non routine desktop issues and requests. Achieve target ticket volumes and ticket resolution levels.
· Ensure that all IS standards and policies are in proper control and align with Corporate IS policies. All Assets are properly accounted and managed.
· Systems Administration - Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers
· IT Infrastructure. Network monitoring to ensure that the system performance is running at an acceptable speed.
· Support IT directions from Corporate, Area, Regional and local Management. Implement project rollout and meet deadlines.
· Prepare and maintain all IT documents up to date as required for audit. Acquisition of IT equipment's, Mobile devices, computers, notebooks, printers, etc.
Requirements:
· Education: University degree preferably in Computer Sciences, Electrical Engineering or equivalent.
· Preferably at least 2 years of IT experience
· Must have knowledge in administrating systems - Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks
· Fluency in Ukrainian, Russian and spoken English
· Good communication skills, customer focus, self-organization

The base pay for this position is N/A
In specific locations, the pay range may vary from the range posted.

JOB FAMILY:
IT Operations

DIVISION:
BTS Business Technology Services

LOCATION:
Ukraine > Kyiv: Senator Business Center

ADDITIONAL LOCATIONS:

WORK SHIFT:
Standard

TRAVEL:
No

MEDICAL SURVEILLANCE:
No

SIGNIFICANT WORK ACTIVITIES:
Not Applicable