Apprenticeship - 2 years - Customer Relationship Manager F/H - Caen

Descripción del puesto:

Company Description

Natixis Interépargne, leader in responsible corporate savings
We are the salary savings and retirement division of Groupe BPCE, the second largest banking player in France and a universal cooperative bank that finances over 21% of the French economy. A pioneer in salary and retirement savings in France, we are now a leader in responsible corporate savings.

We are the trusted partner of over 100,000 companies* of all sizes, supporting them in the implementation and management of their salary and retirement savings plans, serving more than 3.7 million French savers*.

Since our inception, innovation has been part of our team's DNA. We always stay a step ahead, made possible by our complete mastery of our operational and technological model. Our teams, entirely based in France, ensure performance and quality at the highest level of excellence, to satisfy our corporate clients, their employees, our distributors, and our partners.

Fully committed to our societal role, we support the development of meaningful savings, to generate a positive global impact and foster transitions towards a more sustainable and inclusive world.

We leverage the richness and diversity of the best expertise from Natixis Investment Managers, one of the international leaders in active management. Thus, we offer efficient, sustainable, and the most recognized salary and retirement savings schemes on the market**.

We are convinced that value sharing is the best solution to align the interests of shareholders, executives, and their employees, in service of the company's performance.
*Natixis Interépargne - 12/31/2024.
** Natixis Interépargne, on the podium of the Corbeilles Mieux Vivre Votre Argent for 10 years.

Job Description

You join our team, which is looking for a Customer Relations Officer, for an apprenticeship of 2 years from September 2026.
In collaboration with your tutor, your main tasks will be:
* Handle incoming and outgoing calls;
* Ensure the follow-up and smooth running of these calls;
* Ensure effective communication with all stakeholders.
* Assist and interface with employees and promote Employee Savings and retirement-related products, by phone.

#FinanceTransformative
You evolve in an international and inclusive environment, promoting collaboration with concrete missions and a real impact. We will accompany you throughout your experience with us so that you can learn and develop your skills by working alongside experienced professionals.
You also have the opportunity to commit yourself in favor of society and causes that are dear to your heart through our corporate foundation.
In addition to an attractive salary calculated according to your training and level of education, you benefit from the reimbursement of your transport ticket up to 60%, paid leave, meal vouchers as well as health and welfare coverage.
You also benefit from the profit-sharing and/or participation in proportion to your attendance time.
You can also have access to the works council according to your attendance time.

Required Skills/Qualifications/Experience

General Baccalaureate, STMG or Tertiary Vocational Baccalaureate level student, you wish to prepare a BTS NRDC, in Caen.
Young, adult, in retraining or not, you have a first experience in customer relations if possible.
You have a good level of oral expression, and master the spelling rules.
You have an appetite for banking and financial products and master office tools.
You thrive in a stimulating and collaborative environment.
Endowed with a great capacity for listening, analysis and synthesis, you have the sense of advice.
You will be contacted by one of our recruiters before meeting our business experts.
An ideal moment of exchange to highlight your personality as well as your project