Intern Rollout Management Customer Feedback Tool (Mandatory Internship)

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Mercedes-Benz is launching the new "CX Engine" initiative to enhance its customer experience measurement and analysis capabilities. This initiative involves implementing a software-based platform that will consolidate and analyze both experience and operational data from customer touchpoints across the entire customer journey, including digital and physical interactions in order to identify areas for improvement.
The rollout activities for physical (retail) touchpoints began in March 2025.

The Customer Experience Measurement and Insights team is seeking a Rollout and Project Management Intern with the following responsibilities:
* Support market Key Accounts with communication tasks
* Manage technical requirements from stakeholdersEvaluate, prioritize, and steer timely project implementation
* Coordinate with markets, regions, IT, development teams, and external partners
* Prepare presentations and reports for project management
* Governance and structural enhancement of internal collaboration and knowledge sharing tools
* Preparation of visual and textual material for internal workshops

This role is crucial for Mercedes-Benz's efforts to elevate its customer experience by leveraging advanced analytics and insights across the customer journey. You will play a key role in implementing a state-of-the-art CX platform that aligns with the company's commitment to innovation and customer-centricity. Data processing and analyses won't be your main tasks in this role.
Your mandatory Internship with us can start beginning of March 2026.

Qualifikationen

* Studies in the field of business administration, economics, business informatics, or related field
* Proficiency in English (German is a plus)
* Prior internship or working student assignments in digital product rollouts and project management topics are a plus
* Experience using project management tools such as JIRA and Confluence
* Strong communication and customer orientation skills
* Strength in coordination of multiple complex tasks
* Ability to balance interests of different stakeholders
* Teamwork and adaptability
* Creativity and implementation strength
* Affinity for agile working methods
Please note that your internship at this location must be mandatory.

Additional Information:
We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.
You can find further information on the hiring criteria here.
Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees (SBV-Zentrale@mercedes-benz.com) will gladly support you in the application process.
HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mon-Fri 10am-12pm & 1pm-3pm)