Intern, EMEA CRM Business Strategy

Descripción del puesto:

Job Description

About the team:
The EMEA CRM Business Strategy team operates at the intersection of strategy, sales, and customer impact. We work directly with ServiceNow's largest customers and the CRM EMEA leadership team to set strategic direction, position ServiceNow CRM at the heart of customer transformation agendas, and drive measurable business outcomes. Think of us as a startup within ServiceNow - fast-paced, high-impact, and deeply connected to executive decision-making across the region.
About the role:
As an intern on our team, you will drive and support strategic programs and initiatives that directly influence how ServiceNow scales its CRM business across EMEA. This is not a traditional sales internship - you will own workstreams within cross-regional programs, build frameworks and tools that improve how our organisation operates, and prepare executive-level deliverables for senior leadership. You will also support select customer engagements where strategic positioning is critical. Expect exposure to senior leadership, cross-functional collaboration across sales, marketing, product, and alliances, and the opportunity to see your work shape real business outcomes.
Key Responsibilities
* Drive workstreams within key EMEA CRM strategic initiatives, including program planning, milestone tracking, stakeholder coordination, and progress reporting to leadership
* Build and maintain operational tools, dashboards, and frameworks that improve how the CRM Business Strategy team scales across the region (e.g., intake processes, governance trackers)
* Consolidate and synthesise complex information from multiple sources into clear, structured outputs for senior decision-makers
* Conduct market and competitive research to inform CRM growth strategies by region and industry, and develop positioning materials that support go-to-market execution
* Leverage AI tools to increase productivity and quality of deliverables - an AI-native mindset is essential
* Create content for internal and external communications
* Support select strategic customer engagements by preparing executive-ready briefing materials, business cases, and presentations for CxO-level audiences

Requerimientos del candidato/a:

Qualifications

* Currently enrolled in a Bachelor's programme in Business, Economics, Management, or a related field, preferably in an advanced stage of your studies
* Prior internship or working student experience in a business environment (e.g., consulting, tech, corporate strategy, program/project management) - we value candidates who can hit the ground running
* Strong analytical and structured thinking skills - ability to break down complex problems and present clear recommendations
* Excellent communication skills in English (German is a plus); comfortable preparing materials for senior audiences
* Proficiency with AI productivity tools (e.g., Claude, ChatGPT, Copilot) and a natural inclination to integrate AI into daily workflows
* High degree of independence, ownership, and ability to drive programs and projects end-to-end with minimal supervision
* Genuine passion for technology, enterprise software, and the CRM/customer engagement space
* Strong team player who thrives in a fast-paced, collaborative environment
Why Work @ ServiceNow?
Here's what our previous interns had to say:
* Managers aren't just leaders, they are mentors
* We learn how to handle situations not necessarily related to work - no other company offers this kind of opportunity
* ServiceNow has the fast pace of a startup, but the stability of a bigger company
* There is plenty of room to grow and move up for go-getters and high achievers