Intern Customer Experience (F/M/D)

Descripción del puesto:

Stellenbeschreibung

To support our Customer Experience team we are searching for a Intern Customer Experience (f/m/d) to be based in our Munich office.

WHAT YOU WILL DO

* Evaluate customer needs through desk research and competitor benchmark in the luxury fashion industry
* Support the CX managers to review and optimize all customer communication materials to align with our tone of voice ensuring they are clear, concise, and emotionally resonant
* Create presentations of customer insights on a regular basis
* Manage smaller projects on your own
* Work with the large data sets in Excel, an alyzing different KPIs and driving own conclusions with the use of graphs and charts
* Create ongoing reports, analyzing survey results with deep understanding of customers' preferencesWHO YOU ARE

* Have advanced studies in economics, business or marketing
* Have affinity for E-Commerce and Customer Centric Marketing
* Analytical, very good Excel and advanced Powerpoint skills
* Have distinct organizing ability, independence and team player mentality
* Have a quick apprehension, proactivity and a hands-on mentality
* Have attention to details and willingness to take over responsibilities
* Have very good written and oral English skills, German is a plusWHAT WE OFFER

* Mobile office with up to 20% of your total contracted hours (job and position permitting)
* 12 days of vacation during your 6 month internship
* A monthly gross salary of 2,222.00EUR for voluntary internships, or a monthly gross salary of 1,100.00EUR for mandatory internships
* Discounted membership for selected sports platforms & gyms
* Discounted travel card
* Corporate Benefits Platform
* Access to LinkedIn Learning
* Individual support on mental health & well-being (e.g. compatibility work and family life)