(COMPANY NAME) iXp Intern - Product Support ERP FIN & GRC

Descripción del puesto:

Bring out your best

(COMPANY NAME) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), you can bring out your best.

Three reasons to intern at (COMPANY NAME):

1. Culture of collaboration: Meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: With Internship Experience Project in your title, you'll have a global network of (COMPANY NAME) leaders, entrepreneurs and career development opportunities at your fingertips.

What you'll do:

Position title: (COMPANY NAME) iXp Intern - Product Support ERP FIN & GRC

Location: São Leopoldo, RS - Brazil (hybrid)

* Support the team with monitoring of incoming incidents, daily dispatching, queue management and other activities.

* Enable customers to implement and operate their (COMPANY NAME) solutions efficiently by providing state-of-the-art support services

* Analyze and resolve reported incidents by means of knowledge databases and/or verifying customizing entries or hardware parameters

* Participation in global projects around support processes, infrastructure requirements and quality assurance

* Report errors to Development

* Provide consulting for customers on procedural issues and queries

What you bring:

* University students enrolled in Information Technology, Computer Science, Engineering or related areas

* Knowledge in (COMPANY NAME) ERP Business Processes or Finance would be a benefit

* Good customer focus and communication skills (oral/written)

* Problem solving/analytical skills

* Advanced English skills

* No previous experience required

About the team:

Intern position to work in (COMPANY NAME) Product Support area with Financials product.

We are looking for a Support intern who is driven by a desire to provide outstanding customer service.

The primary responsibility is to assist the team in daily tasks and organizations. The intern will also be involved in helping resolving our customer's issues related to the implementation, deployment, functionality, and usage of (COMPANY NAME) Products.

The intern will need the ability to support complex environments that include a variety of operating systems, platforms, and databases.

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Bring out your best

(COMPANY NAME) innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, (COMPANY NAME) has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At (COMPANY NAME), you can bring out your best.

We win with inclusion

(COMPANY NAME)'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At (COMPANY NAME), we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

(COMPANY NAME) is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with (COMPANY NAME) and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@(COMPANY NAME).com

For (COMPANY NAME) employees: Only permanent roles are eligible for the (COMPANY NAME) Employee Referral Program, according to the eligibility rules set in the (COMPANY NAME) Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 393896 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Intern | Additional Locations: #LI-Hybrid.

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Requisition ID: 393896

Posted Date: Apr 25, 2024

Work Area: Customer Service and Support

Career Status: Student

Employment Type: Intern

Expected Travel: 0 - 10%

Location:
São Leopoldo, BR, 93022-718