Customer Service Support Intern

Descripción del puesto:

What you'll do
Parts & Warranty support
* Prepare and organize warranty-related raw data sets for internal review purposes only
* Extended Warranty claim data analysis
* Analyse TOP 20 parts by repair / model and request the stock order
Service Replacement car operation with workshops

* Current service loner car operation check

* Loaner car damage and repair management

* Workshop and CEC & RSA communication

* Pickup & Delivery Supplier Communication

Technical Training hub and TRIP administration

* Current technician account status check for each workshop

* Certificates & completion rate status check

* Machine translation and proof reading by Korean

CX Support

* CEC QA support: CEC DSAT & Training materials review / (30-60min / day. Depends on the number of DSAT)

* Pending OB Sales management: Confirmed / Delivered order status check / (20-30min / day)

* Operation support: Sales Contract resend, Global escalations (SNOW ticket / SaleForce escalations) / (10min / case)

Who you are
* Requires an Associate's or Bachelor's degree in Mechanical / Automotive / Electrical / Computer engineering or Business Administration is preferred.
* Professional level of Korean is required.
* Mid level or higher of English is required.
* A strong passion for automotive industry is required.
* Proficiency in MS Office applications is required.
* The ability to cope with competing demands and prioritize tasks effectively is required.
At Polestar, you will be part of a cross-functional and international team, with English as a natural language for written and spoken communication. Since Polestar's in a scale-up phase you thrive by working in a fast-paced environment.

People at Polestar
We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.
We are an electric performance brand, determined to improve the society we live in.

Is this you? If you are interested in joining the Polestar crew, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way