Customer Facing & Order Management Internship

Descripción del puesto:

About the Role

As a Trainee, you will work closely with our Customer Service and Logistics teams, gaining hands-on experience across order management, customer support, CRM activities, and process optimization. You will collaborate with colleagues across Spain and Portugal, supporting business operations while contributing to an excellent customer experience. This role offers a unique opportunity to develop a solid understanding of customer service processes, supply chain operations, and cross-functional collaboration within an international environment. The position is based in our Madrid office and offers a valuable learning experience within an international and dynamic organization.
This is a 6-month internship starting in September 2026, with the possibility of extension based on performance and business needs. The internship includes a monthly compensation package in line with local market practices and company policy

What You Will Do
* Support Customer Service and Order Management Representatives in Spain and Portugal with daily order management activities and customer requests
* Assist in processing and monitoring customer orders, ensuring accuracy and timely execution
* Support CRM activities, ensuring accurate customer data management and timely system updates
* Analyze and follow up on customer inquiries that require additional investigation, ensuring timely resolution and customer satisfaction
* Collaborate with our network of service specialists to identify opportunities to improve and optimize order-to-billing processes
* Work closely with technical and service teams when customer issues require deeper investigation or specialist support
* Support reporting and data analysis activities using Excel and other business tools
* Participate in cross-functional projects involving Customer Service, Logistics, Sales, and Supply Chain teams

Who You Are
* Bachelor's or Master's Degree, preferably in Business Administration, Economics, Supply Chain, Logistics, Engineering, or related fields. Recent graduates or students approaching completion of their degree are encouraged to apply
* Fluent Spanish and good working knowledge of English are required. Portuguese is considered a strong asset
* Good knowledge of Microsoft Office applications and Excel skills
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Well organized, able to manage priorities, deadlines, and multiple activities simultaneously
* Eagerness to learn and develop within a dynamic international environment

What We Offer
* Hands-on experience of 6 months, in Customer Service and Logistics operations
* Exposure to an international business environment across Spain and Portugal
* Opportunities to collaborate with experienced professionals and cross-functional teams
* A learning-oriented environment focused on professional development and continuous improvement
* The chance to contribute to meaningful projects that positively impact customer experience and business performance

Join us and start building your career in Essity while making a real impact from day one.

Application End Date:

17 lug 2026

Job Requisition ID:
Essity263334