Intern

Descripción del puesto:

Job Description:This position supports a department or functional area by completing assigned tasks and assisting with projects, providing the intern with hands-on exposure to the business and technical environment.

The intern learns to deploy, support, maintain, and troubleshoot computers and other end-user devices. This role is designed to build foundational knowledge within the IT support specialty and represents a subset of the full competencies required in the field. The incumbent will require guidance, training, and oversight as they develop proficiency.

The position operates under the direction of higher-level technical professionals, including Associate, Staff, Senior, and Consultant team members, who provide coaching, mentorship, and technical support.

Job Details
* Position Type: Internship - Information Technology Support
* Internship Duration: 3 months up to 1 year
* Work Location & Schedule: This is not a remote position
* Hours: Monday-Friday, 9:00 AM - 5:30 PM
* On-Site Requirement: Position requires travel between clinics to provide work-ticket support
* Relocation Assistance: No relocation package available

Essential Functions

* Under the guidance of team members, learns to resolve minor computer issues and support new and existing systems while staying current with technology changes.
* Documents issue details and resolutions clearly and accurately in the ITIL ticketing system.
* Communicates regularly with support staff regarding project progress, incidents, and service request status, responding to messages based on priority.
* Assists with implementing enterprise-defined hardware and software security policies under team direction.
* Collaborates with team members to identify solutions and complete tasks that support individual, team, and departmental goals.
* Gains working knowledge of departmental and facility operations while contributing to a variety of projects that support business needs.
* Performs other duties as assigned.
Skills
* * Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
* * Strong written and oral communication skills and the ability to present ideas in user-friendly language.
* * Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
* * Strong customer service orientation with keen attention to detail.

Qualifications
* High School Diploma or equivalent required.
* Strong research, organizational and analytical skills as well as the ability to teach users.
* Demonstrated ability to solve problems in a graceful and sensitive manner.
* Ability to successfully function in a fast paced, service-oriented environment. Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
* Experience in a role requiring effective verbal, written and interpersonal communication skills.

Preferred:

* Familiarity with Microsoft Suite of products
* Strong customer service skills
* Ability to communicate effectively with end users and team members
* Students in Information Systems or related field and/or equivalent work experience

Physical Requirements

Interact with others requiring the employee to verbally communicate as well as hear and understand spoken information, and identify volume, tone, and quality of telecom signals.

* Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
* Ascend and descend stairs or ladders to service IT equipment needs. Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
* Raise or lower an object from one level to another.
* Operate IT equipment, tools, and computers requiring the ability to move fingers and hands.
* See and read computer monitors and documents.
* Transport oneself from place to place.

Location:Denver Midtown Clinic

Work City:Denver

Work State:Colorado

Scheduled Weekly Hours:40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.29 - $24.38

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice