Administration of Elekta Customer & Partner Portals - Intern

Descripción del puesto:

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Key Responsibilities

1. Communication and Mailbox Support

* Manage incoming requests from customers and partners via: ElektaCareCommunity@elekta.com (around 15 emails per day). ElektaPartnerPortal@elekta.com.
* Respond to questions about access, registration, and navigation.
* Ensure timely replies (6-24 hours for customers, 8-24 hours for partners).

2. User Registration and Account Administration

* Handle customer registration cases (over 700 year-to-date).
* Validate user identity and eligibility.
* Create and manage accounts in CLM/myLearning.
* Unlock accounts, reset passwords, support MFA issues.
* Guide users through onboarding and first login.

3. Portal Issue Resolution

* Support users with issues related to: Portal functionality. Support case visibility. Access to documentation and learning materials. Errors or missing permissions.
* Escalate technical issues when necessary.
* Provide clear, step-by-step instructions to users.

4. Partner Support (EPC)

* Manage partner and distributor access.
* Coordinate with regional points of contact when needed.
* Support usage of: IntelliMax (access setup, troubleshooting, data visibility). Installed Base and Support Cases modules. FCO access and other partner resources.

Required Skills

* Ability to work with user platforms (portals, registration systems).
* Good organizational skills and ability to handle multiple daily requests.
* Strong written communication in English.
* Problem-solving mindset and attention to detail.
* Customer or partner support experience (nice to have).
* Basic understanding of CLM or LMS systems (nice to have)