Front Office Operations

Descripción del puesto:

The Front Office Internship offers students the opportunity to gain practical experience in the daily operation of an international hotel environment. The intern will become part of the Front Office team and gradually learn how to deliver a professional and welcoming guest experience throughout the entire guest journey.
During the internship, the student will be introduced to key Front Office procedures and will support the team with activities such as:

* Welcoming and assisting hotel guests
* Supporting check-in and check-out procedures
* Providing information about the hotel, its services and Prague
* Assisting with guest requests and basic enquiries
* Learning professional telephone and e-mail communication
* Supporting the Front Office team during daily operations
* Cooperating with Housekeeping, Reservations, Sales and other hotel departments
* Learning how guest requests, complaints and service recovery situations are handled
* Becoming familiar with hotel systems and Front Office procedures
* Developing understanding of hotel standards, guest service and professional hospitality behaviour

The level of responsibility will gradually increase depending on the student's experience, communication skills and progress during the internship.

The internship is designed primarily as a learning experience, combining practical exposure, on-the-job training and regular feedback from the Front Office team