Order Fulfilment Intern (Global E-commerce)

Descripción del puesto:

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Job Summary
As an Order Fulfilment Intern, you will gain hands-on experience in order processing, inventory management, and customer service to ensure smooth operations in our fast-paced environment.

Key Responsibilities
* Monitor the order tracking process and ensure order are processed in accordance with fulfilment SOP
* Perform replenishment shipment to regional warehouse(s) in accordance to inventory replenishment strategy
* Perform sales & marketing / support & replacement shipments to partners or end consumers
* Review and perform order rectification prior to shipment status
* Respond to issues ticketing systems pertaining to order related queries
* Responsible for SAP inventory reconciliation against warehouse(s)
* Manage return merchandise in warehouse(s)
* Establish, monitor and manage service providers to ensure resource optimization in various aspects
* Co-ordinate with relevant parties on excess and obsolescence inventory dispositions to minimize company's risk
* Maintain and manage data for periodic metric reporting to the Management team

What You'll Learn
* Learn to prioritize and process customer orders accurately and efficiently while adhering to designated timelines and service level agreements.
* Acquire skills in inventory control, maintaining accurate inventory records to prevent over allocations to shipments.
* Familiarize oneself with picking and packing procedures, including proper packaging techniques and labelling requirements to ensure safe and secure delivery of orders.
* Understand the logistics involved in order shipment, including selecting appropriate shipping methods, preparing shipping documents, and coordinating with logistics partners.
* Develop communication skills by interacting with customers via email, phone, or chat to provide order updates, address inquiries, and resolve any issues or concerns promptly and professionally.
* Identify and resolve common order fulfilment challenges, such as inventory discrepancies, shipping delays, or order errors

Who We're Looking For
* Fresh Graduate or Undergraduate majoring in supply chain is preferred
* Proficient in Excel
* Fast learner, proactive and independent
* Able to commit full-time, 6 months from Jan 2026 - Jun 2026.

If you have always been up for a real challenge - join us. Are you game?

Pre-Requisites :

Are you game