VIE Australia - Junior Systems & Data Analyst F/M

Description du poste:

Who we are ?

Pierre Fabre is a French pharmaceutical company, pioneer in dermo-cosmetics with notably iconic brands, Avène and Klorane.

With more than 10,000 employees worldwide, the company has subsidiaries in 42 countries. In 2020, Pierre Fabre Group generated over 2,3 Billion euros in revenues.

Nature is at the heart of our approach at Pierre Fabre, to explore and innovate for health care and beauty. A company with strong values, our purpose is at the core of our commitment to inspire our work every day.

"Every time we care for a single person, we make the whole world better."

In the expansion of our Australian subsidiary based in North Sydney, we are currently seeking candidates to fill in aFull time
position asData analyst

Your mission

Pierre Fabre Dermo Cosmetics & Personal Care's Australian subsidiary (Sydney) is recruiting a Junior Systems & Data Analyst for a 1-year VIE contract, renewable for 1 year, starting August 1, 2026 ideally.

The Junior Systems & Data Analyst plays an important role in providing day-to-day support for systems, reporting, and fostering collaboration across teams.
This role involves working with local and corporate. Stakeholders can include operational and management.
The Junior Systems & Data Analyst reports to the Financial Director and works under the functional guidance of the Senior Business Analyst & IT Referent.

KEY OBJECTIVES
Support Commercial through effective use of systems and data insights. Support the maintenance, development, and implementation of corporate and local business tools. Facilitate effective communication between business units and system stakeholders.

MAIN RESPONSIBILITIES

90% Business Systems, Data & Process Support
* Provide operational support, data management, reporting, and process execution across core business systems, with a primary focus on CRM & RISE, data quality, and reporting enablement.

Systems Administration
* Diagnose, log, and report system issues.
* Manage user administration activities, including system access, onboarding, and offboarding.
* Assist with system testing, validation, and User Acceptance Testing (UAT) during releases or system changes.

Main systems supported include:
* CRM: Veeva CRM & OCE CRM (Salesforce-based).
* RISE: Commercial App, with a focus on POS and brands.
* ERP: Microsoft Dynamics 2012.

Data Management & Reporting
* Maintain data accuracy, integrity, and consistency across systems.
* Perform data cleansing, including:
* Comparing datasets from multiple sources.
* Identifying errors, duplicates, gaps, and inconsistencies.
* Prepare and validate clean and reliable datasets, for reporting, analysis, and systems. Including, but not limited to, discount datasets.
* Maintain and refresh recurring reports and dashboards.
* Support ad hoc data requests and basic analysis using Tableau, Salesforce, Excel / Power Query / Power BI.
* Ensure reports align with agreed data definitions and company standards.

Process Execution & Continuous Improvement
* Follow and maintain documented business and system processes.
* Identify inefficient or error-prone processes and raise improvement suggestions.
* Update SOPs, checklists, and user guides as processes evolve.
* Support consistent application of agreed ways of working across teams.
* Implement approved CRM / RISE / Reporting / process changes.

User Support, Training & Enablement
* Provide first-line support to selected users, ensuring clear communication, timely responses, and appropriate follow-up.
* Develop user training materials, including cheat sheets and step-by-step guides.
* Provide user support and face-to-face / online training for systems.
* Promote correct tool usage and adherence to best practices.

10% Operational & Local IT Support
* Support the Senior Business Analyst / IT Referent with local IT and operational activities.
* Assist with device setup / management activities, where required.

Who you are ?

Applicants apply in English and provide English versions of CV and cover letter (if they have).

Education - Bachelor's or master's level (BAC+5 preferred) in Business, Data, Information Systems, or a related discipline, or an equivalent combination of education and professional experience.

Experience: cosmetics or FMCG appreciated. Business oriented & commercial awareness

Fluency in English: Proficient in both oral and written communication.

Communication & Stakeholder Collaboration: Strong communication skills to support user support activities, requirements clarification, and effective collaboration with stakeholders across different teams and functions.
Data Analysis & Attention to Detail: Strong ability to understand, manage, validate, and present data, including identifying data quality issues, inconsistencies, and areas requiring attention.
Analytical & Problem-Solving Skills: Ability to analyse information, identify issues, and support the resolution of business and system-related problems in collaboration with others.
Requirements Support & Documentation: Ability to support requirement clarification activities by documenting business needs, dependencies, and constraints.
Documentation & Writing Skills: Ability to produce clear, structured documentation, including process descriptions, user guides, SOPs, training materials, and basic requirements documentation.
Training & Knowledge Sharing: Ability to support user training through workshops, demonstrations, and the development of step-by-step guides and cheat sheets.
Commitment to Quality: Strong attention to accuracy, consistency, and quality across data, reporting, systems, and processes.
Time Management & Organisation: Ability to manage multiple tasks and priorities effectively in a fast-paced operational environment.
Learning Agility: Ability to quickly understand new systems, processes, and business contexts, and apply learnings effectively.
CRM Exposure: Knowledge of CRM tools (e.g. Veeva or equivalent CRM solutions) is an advantage.
Proficiency in Microsoft 365: Competent in using Microsoft 365 tools (e.g. Excel, PowerPoint, Teams, SharePoint, Outlook) to support daily work activities.

We are convinced that diversity is a source of fulfillment, social balance and complementarity for our employees, which is why our offers are open to all, without restriction