Apprentice

Description du poste:

Provide exceptional customer service by handling high volume of calls and addressing customer inquiries. Understand customer needs, offer personalized solutions and promote card member benefits. Make relevant product recommendations to enhance customer engagement and loyalty

Profil requis du candidat:

Minimum Qualifications:
* Bachelor's degree
* Not more than 5 years of difference between highest education degree completion date and Joining date
* Should not have enrolled in any prior Government Apprenticeship programs
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A willingness to learn and adapt to new tasks and challenges
* Ability to maintain confidentiality

Preferred Qualifications:
* Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
* Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
* Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
* Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
* Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
* Driven to please by providing the ultimate experience for our Card Members on every interaction.
* Timeliness and reliability.

Compliance Language:
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities and colleagues. As part of Team Amex, you'll experience this powerful backing:
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Career development and training opportunities