Apprentice - Dispute Phone Servicing

Description du poste:

American Express is on a journey to provide the world's best customer experience every day. The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required

Profil requis du candidat:

Minimum Qualifications
* Bachelor's degree
* Not more than 5 years of difference between highest education degree completion date and Joining date
* Should not have enrolled in any prior Government Apprenticeship programs
* Strong attention to detail and accuracy
* Good communication and interpersonal skills
* A willingness to learn and adapt to new tasks and challenges* Ability to maintain confidentiality
* Rotational shifts , 24/7 working environment & 2 rotational week offs

Preferred Qualifications
* Proficiency in basic computer applications (e.g., Microsoft Office Suite)
* Ability to work effectively in a team environment

Compliance Language
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing:

* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
* Career development and training opportunities