Service Quality Analyst - Apprentice

Description du poste:

Service Quality Analyst Apprentice - fixed term contract 18 months
Kick-start your Tech Career with the World's Best Workplace™ 🌍✨
At DHL, our people are our superpower. Every colleague helps keep us the No.1 Express Delivery & Logistics Company worldwide - and we're proud to be named the World's Best Workplace™.
If you're excited about technology, love solving problems, and want a career that can take you anywhere…your journey starts here. 🚀
Location: East Midlands Airport
Department: Service Quality
Hours: 08.30-17.00 flexibility will be required
Grade: P
DHL connects 220+ countries with a team of 500,000+ people - and we're passionate about supporting future talent through an inclusive, diverse workplace. ❤️💛
💛 Why You'll Love Working With Us
You'll get amazing benefits while building your future:
🟡 Competitive salary + shift allowance
🟡 Annual bonus (up to 5%)
🟡 Free onsite parking 🅿️
🟡 My DHL Rewards - discounts at 3,000+ retailers 🛍️
🟡 Pension (up to 6% company contribution)
🟡 Share Purchase Plan 📈
🟡 Private medical (after 12 months)
🟡 Enhanced Maternity Pay
🟡 Cycle to Work Scheme 🚴
🟡 CIS Induction Week ✈️
🟡 Healthy Minds - wellbeing support 💬
Key Responsibilities
You'll be a vital part of our airport Service Quality team - keeping systems running and supporting the people who keep planes moving. ✈️💻
You will learn to:
* Analyse scanning conformance of the Hubs/Gateways and distribute to relevant functions for corrections
* Customer requirements analysis/ report creating
* Development of engineering data strategy
* Data channel development and storage
* PowerBI dashboard creation and maintenance
* Trend analysis of leading indicators
* Development of web interfaces and applications
* Collaborative working with other analysts in the business to develop standard ways of working
* Support to other analysts within the service quality team
*
Complete a Data Technician apprenticeship qualification
🌟 What You'll Bring
We're looking for someone curious, motivated and ready to learn - no expert skills needed.
✨ Enthusiasm & a positive attitude
✨ Strong communication
✨ Reliability & good time-keeping
✨ A willingness to learn
✨ Teamwork
✨ Problem-solving mindset
✨ Openness to feedback
✨ Respect & professionalism
Apply your CV with a full 5-year history, including work, education, and any gaps over 28 days.
Internal applicants must inform their manager before applying.
🗓️ Closing Date: 29/05/2026
What Happens Next
✔️ You'll receive an email confirming your application
✔️ Our Talent Team may arrange a short pre-screen call
✔️ You'll take part in a competency-based interview - share your proudest achievements!
Have questions?
📧 HGUKTalent@dhl.com
🛂 Please note: Aviation roles require a full 5-year background check + Criminal Record check (CAA regulation)