Southern & Central Africa Master Technician

Description du poste:

We are looking for a talented Southern & Central Africa Master Technician to join our team specializing in Service for our Mining Department.
Applications from South Africa, Botswana and Zambia will be considered. This role will be responsible for Southern Africa and Central Africa Mining OEMs and Customers.
In this role, you will make an impact in the following ways:
* Deliver Expert-Level Repairs and Diagnostics
Apply advanced technical knowledge to independently troubleshoot, repair, and rebuild complex engine systems, ensuring maximum equipment uptime and reliability.
* Champion Customer Satisfaction
Anticipate and respond promptly to customer needs, providing professional, courteous interactions that strengthen trust and project a positive company image.
* Lead by Example in Safety and Productivity
Maintain strict adherence to Health, Safety & Environmental standards while consistently meeting productivity goals, setting the benchmark for others.
* Mentor and Develop Talent
Invest time in coaching less experienced technicians, transferring knowledge, and fostering a strong talent pipeline to support long-term organizational success.
* Drive Continuous Improvement
Collaborate with management to identify process enhancements, contribute to Toolbox Talks, and help build a culture focused on efficiency and quality.
* Identify Growth Opportunities
Spot additional sales and service opportunities during customer interactions, supporting business development and customer loyalty.
* Ensure Operational Excellence
Keep service vehicles and tools in optimal condition, complete accurate documentation, and make informed decisions beyond standard processes when necessary.
* Act as a Technical Authority
Provide guidance on technical upgrades, component updates, and product promotions, ensuring customers receive the latest solutions and innovations.

Education/ Experience:
* Apprentice Trained Engine Technician (Preferred)
* Vocational diploma from relevant technical institution
* Locally valid driving permit
* Significant field service work experience
* Expert level knowledge of and/or experience with engine products
* Customer service experience
* Experience providing technical advice and coaching to more junior technicians (preferred)

Profil requis du candidat:

To be successful in this role you will need the following:
* Advanced Technical Expertise
Deep understanding of engine systems and their interactions (electrical, mechanical, exhaust, cooling, fuel, aftertreatment, controls, sensors) to accurately diagnose and repair complex issues.
* Strong Diagnostic and Problem-Solving Skills
Ability to translate customer complaints into actionable troubleshooting plans, use specialized tools and software, and validate repairs through systematic testing and documentation.
* Proficiency in Technical Escalation and Documentation
Skilled in capturing troubleshooting steps, leveraging data management tools, and escalating issues appropriately while ensuring timely and accurate resolution tracking.
* Commitment to Quality and Efficiency
Consistently follow repair guidelines, maintain cleanliness and organization, minimize customer costs through reuse practices, and perform progressive damage checks to restore equipment to pre-failure condition