CRM Administrator

Description du poste:

At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by offering powerful, simple-to-use tech solutions backed by real human support. Everything we do is designed to make running a restaurant satisfyingly simple in a world that's anything but.

About the role

We're looking for a Salesforce Administrator to support the day-to-day operation of Salesforce across Flipdish's Commercial teams (Sales, Customer Success, Onboarding and Commercial Operations). You'll help users get timely support, keep data and processes clean, and make controlled configuration changes within scope - partnering closely with the Revenue Systems Lead as you grow your admin capability.

What you'll own

* Provide day-to-day Salesforce support for Commercial users (queries, issues, access requests) with clear updates and ownership.
* Troubleshoot issues and escalate effectively to the Revenue Systems Lead with notes, examples and investigation completed.
* Handle routine admin work (users, permissions, fields, layouts, list views, reports/dashboards) and small config changes within scope.
* Improve data quality by identifying recurring issues, duplicates/inconsistencies, and proposing practical fixes/guidance.
* Support controlled change: testing/UAT support, release checks, and documentation of what changed.
* Create and maintain lightweight docs/playbooks so common requests can be self-served.
* Challenge poor decisions and propose better ways of working. Constructive challenge is a responsibility - prioritising harmony over truth or progress is a failure of responsibility.

What success looks like

* Commercial users get faster, clearer, more consistent Salesforce support.
* Routine admin workload is reliably handled without relying solely on the Revenue Systems Lead.
* Data quality improves through better guidance and proactive issue spotting.
* Escalations arrive with strong context, speeding up resolution of complex issues.

About you

You'll thrive in this role if you:
* Have hands-on Salesforce admin experience (role-based or project-based) and experience supporting Sales/CS/Onboarding teams.
* Understand core admin concepts (objects/fields, permissions, users, reports/dashboards) with exposure to Flow, validation rules and permission sets.
* Communicate clearly with end users and enjoy practical problem solving and working with the team to achieve an outcome.
* Work with care and structure (data quality, access changes, documentation).
* Take ownership, ask for help when needed, and challenge poor decisions constructively.
The following would help you stand out:
* Salesforce Admin certifications.
* Apex coding / LWC experience
* Experience working with tools such as Jira, Slack, Notion, HubSpot, PandaDoc, Stripe or other commercial systems.

What you get

We're a growing startup and we pride ourselves on providing unparalleled opportunities for career growth. If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a Flipdisher! Time off and team connection includes 33 days annual leave plus public holidays, plus company days (for example, Summer Fridays), along with team meet-ups and company events.

Interview process

Here's what you can expect throughout the interview process.
* Recruiter screening call (15 minutes)
* Hiring manager interview (45 minutes)
* Technical Interview (60 minutes)
* Culture Fit Interview (60 minutes)
* Reference checks

Our culture

At Flipdish, we're on the side of independent restaurant and takeaway owners, running busy operations on tight margins with rising costs, staffing challenges, and an increasingly demanding customer base. Our job is to make their lives easier with technology that's powerful, satisfyingly simple, and backed by real human support.
Our integrated ecosystem, spanning online ordering, marketing, loyalty, point of sale, menu optimisation, and operational automation, helps restaurants grow while staying in control.We're an AI-first company, and we use it to help our customers get better outcomes, faster ordering, smarter marketing, and smoother operations, so owners and teams can spend more time on what matters.
Inside the company, we value ownership and clarity, with a friendly, people-led culture behind it. We trust our people to help shape what kind of employer Flipdish is, not just follow a script. Transparency is huge for us: we listen to each other, and create the space for people to grow (with balance, not burnout). We're focused on impact and team energy, not "being seen". You'll have meaningful scope, work closely with smart people across teams, and be trusted to make things better as Flipdish scales.
If you'd like to read more about interviewing at Flipdish, please check out our Interviewing at Flipdish guide.

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