Technical Services Representative

Description du poste:

Company Description:

We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide.
We are Making Possible™ products and solutions that provide branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that carry information that improves the customer experience.
We lead in serving an array of industries worldwide - including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive.

Job Description:

* Installation and Integration: Implementing complex systems and performing calibration of high-tech equipment at client facilities.
* Troubleshooting: Diagnosing critical failures using data-driven tools, remote access, and AI-powered platforms to ensure rapid resolution.
* Predictive Maintenance: Leveraging data analytics to anticipate failures and optimize equipment performance before issues arise.
* Client Relationship Management: Acting as a trusted technical consultant, providing user training and recommending technological upgrades to drive the client's business growth.

Qualifications:

* Education: Bachelor's Degree in Engineering (Industrial, Electrical, Mechanical) or a related field (or equivalent technical experience).
* Technical Expertise: Proficiency in mechanical/electrical systems, Thermal Printing, RFID Technology, PLCs, and IoT.
* Technology: Experience with remote support tools (Video/AI) and complex systems (e.g., RPA).
* Language Skills: Intermediate English (verbal and written) is mandatory.
* Soft Skills: Excellent communication skills to translate complex technical details for clients and strong analytical abilities for effective problem-solving.

Additional Information:

Our culture is the foundation of everything we do at Avery Dennison, and our company values are the basis of that culture. These core values shape our behavior and support our business and people as we continue to grow