Account Coordinator, Reseller LATAM

Description du poste:

What You'll Do:

As an Account Coordinator, Reseller LATAM, you will be responsible for educating, training, advising, and supporting our reseller team on Criteo products. You will ensure operational excellence and strong campaign performance by working closely with the Account Strategist, while empowering our partner to represent Criteo in other markets with the same level of quality as a direct team. Also:
* Assist and support the reseller team in troubleshooting and resolving day-to-day issues and challenges
* Respond to tickets submitted by the reseller team and create tickets for internal teams, escalating reseller issues internally to TS, AX, and Creative when needed
* Participate in Office Hours to address questions and provide ongoing support
* Support the monitoring of top client performance, progress, and overall development alongside the reseller team
* Ensure resellers are consistently informed and up to date on Criteo products and best practices

Who You Are:

* Passion for solving problems and helping people walk away happy
* Exceptional organization skills and ability to multi-task across various responsibilities, stakeholders, and topics; exceptional attention to detail
* A love for working collaboratively across multiple teams
* Ability to learn quickly and thrive in fast-paced environment
* Proactive and eager to learn, with the ability to navigate new or unclear situations with guidance
* Enjoys thinking outside the box, and loves driving results for clients and has desire for more information
* Open-minded, flexible, positive; constantly curious about how things work and persistent desire to make things work better
* Enthusiasm for client education and empowerment
* 1 year of experience working in customer service
* Fluent Spanish and English is mandatory
* Ability to communicate in a clear, concise, and structured way with different stakeholders (internal teams and clients). Capable of simplifying complex information, aligning expectations, and ensuring smooth day-to-day communication, especially when managing multiple accounts
* Strong teamwork skills, with the ability to collaborate effectively across diverse profiles and teams, ensuring alignment and efficient execution
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!​

Who We Are:

We're Criteo, the Commerce Intelligence Platform. Criteo helps businesses turn shopper signals into commerce outcomes while delivering more relevant experiences for shoppers. We use proprietary commerce intelligence and AI decisioning to drive relevance for shoppers and performance for businesses.

At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.

We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs-never on non-job-related factors or legally protected characteristics.

What We Offer:

🏢 Ways of working - Our hybrid model blends home with in-office experiences, making space for both.
📈 Grow with us - Learning, mentorship & career development programs.
💪 Your wellbeing matters - Health benefits, wellness perks & mental health support.
🤝 A team that cares - Diverse, inclusive, and globally connected.
💸 Fair pay & perks - Attractive salary, with performance-based rewards and family-friendly policies, plus the potential for equity depending on role and level.

Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo