Partner Experience Specialist , AMZL PSX

Description du poste:

Amazon is the most customer-centric company on Earth. We need exceptionally talented, bright, and driven people who are passionate about doing the right thing.
We are looking for a Partner Experience Specialist manages the Value-Added Services (VAS) portfolio for EDSP, AMPL, AMXL, and On the road partners in Brazil. This role sits within the Partner Strategy & Experience (PSX) team and is responsible for end-to-end vendor management, supplier evaluation, partner enrollment, adoption tracking, and compliance monitoring across all VAS categories.
This role combines vendor management expertise with a data-driven approach to ensure that every service available to partners is viable, competitively priced, and delivering measurable value - driving adoption, reducing operational risk, and strengthening the partner experience across the network.

Key job responsibilities
* Own the VAS portfolio end-to-end - from identifying service opportunities and evaluating suppliers to onboarding, tracking adoption, and measuring partner satisfaction
* Prospect, evaluate, and onboard VAS suppliers, managing the full commercial cycle from initial assessment through contract execution
* Consolidate and compare supplier proposals across price, SLA, and commercial conditions, negotiating optimal terms for the partner network
* Track and drive VAS adoption rates across the partner network, monitoring key KPIs: adoption rate, CSAT, escalations, and service defect rate
* Maintain organized and audit-ready documentation for all VAS services, suppliers, and partner enrollments
* Manage project tracking across the VAS portfolio, ensuring visibility into services under evaluation and active services
* Coordinate with internal teams (Operations, Legal, Tax, Leadership) to validate service viability and ensure compliance with Brazilian regulations
* Prepare and publish partner communications announcing new services, supplier updates, and portfolio changes
* Analyze adoption and satisfaction data to identify improvement opportunities and inform portfolio expansion decisions
* Drive the development of new VAS categories based on partner or company needs

A day in the life
In your daily role, you'll manage the VAS portfolio - balancing supplier relationships, partner needs, and operational governance. You'll evaluate new service opportunities, compare commercial proposals, and coordinate onboarding processes to expand the portfolio. Using data-driven approaches, you'll track adoption rates and partner satisfaction, identifying which services are delivering value and where adjustments are needed. You'll serve as the bridge between suppliers and partners, ensuring clear communication and smooth service delivery.

About the team
AMZL (Amazon Logistics), also referred to as the Last Mile, is the movement of packages from our Fulfillment Centers or Sort Centers to their final destination - our customers. AMZL BR launched in Nov-20 with the long-term vision of bringing an enhanced delivery experience at the right cost.
Our team covers four channels within the Partner Strategy & Experience (PSX) program: EDSP (External Delivery Service Providers), AMPL (Amazon Partner Logistics), AMXL (Amazon Extra Large), and On the road partners. These programs bring together third-party logistics partners operating across Brazil, using Amazon tools and technology to expand last-mile delivery coverage.
The VAS portfolio is a critical pillar of partner experience - providing partners across all four channels with access to homologated, competitively priced services that reduce operational risk, strengthen compliance, and deliver lower costs. This is a unique opportunity to shape how Amazon supports its logistics partners through strategic vendor partnerships

Profil requis du candidat:

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field
- Experience building measures and metrics, and developing reporting solutions
- Experience with analytical tools and ability to dive deep into metrics and reporting
- Experience managing multiple projects, prioritizing, planning, and managing time
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Knowledge of Excel at an advanced level
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Experience in communication and presentation skills, both written and verbal in Portuguese & English
- Experience building dashboards and automated reports
- Experience structuring scalable processes and operational mechanisms
- Availability to travel to operational sites
- Experience in procurement, supply chain, inventory management, contract management, lease administration or operations
- Experience in data analytics or automation
- Experience with Continuous Improvement and Six Sigma methodologies
- Experience in program management, logistics, operations, supply chain, transportation, or equivalent

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