Account Representative Supervisor

Description du poste:

Company:
Marsh

Description:

We will count on you to:
* Supervise a team of Account Representatives to ensure expectations of role are met
* Effectively coach and develop team members to help achieve goals including oversite of established process, accuracy and
* timely delivery of established client support work to be completed
* Build effective relationships with external partners outside of the Bogota site to provide service delivery excellence when
* supporting our clients. This includes leading and/or participating in stakeholder engagement sessions and work in partnership
* with client teams to improve the client experience
* Contribute and oversee process improvement with efforts to increase efficiency
* Manage staffing capacity to maintain adequate staffing and build talent bench strength
* Actively engage in the overall on-boarding process, including interviews of new hires up through the time colleagues are fully
* integrated into production
* Ensure a high level of client satisfaction by leading team to deliver high quality client service activities
* Remain current by understanding and following all Marsh compliance, professional and transparency standards

What you need to have:
* Preferred Education: Bachelor's Degree
* Minimum Experience: 5+ years, 3+ in insurance, financial, or professional services
* Language Requirements: Must be fluent in English (spoken and written) English C1.
* Very good knowledge of MS Word, Excel, PowerPoint, and Outlook

What makes you stand out?
* Experience in managing people and teams
* Strong communication skills working with leaders across all levels, effective verbal and written communication is key
* Good organizational and time management skills to multi-task and work effectively under pressure to meet deadlines
* Managerial aptitude including strong desire to coach, mentor and develop the team you are supervising
* Adaptability to the fast-paced and dynamic working environment as needed to support the needs of the business
* Explains practices, procedures and policies to reach agreement with others outside of the job area

Why join our team:
* We help you be your best through professional development opportunities, interesting work and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, un negocio de Marsh McLennan (NYSE: MMC), es el corredor de seguros y asesor de riesgos líder en el mundo. Marsh McLennan, líder global en riesgos, personas y estrategia, asesora a clientes en 130 países a través de cuatro negocios: Marsh, Guy Carpenter, Mercery Oliver Wyman. Con ingresos anuales de $24,000 millones de dólares y más de 90,000 colegas, Marsh McLennan ayuda a construir la confianza para prosperar a través del poder de la perspectiva. Para obtener más información, visita marsh.com, o síguenos en LinkedIn y X.

Marsh McLennan se compromete a crear un entorno de trabajo diverso, inclusivo y flexible. Nuestro objetivo es atraer y retener a las mejores personas y abrazar la diversidad de edad, origen, discapacidad, origen étnico, responsabilidades familiares, orientación o expresión de género, estado civil, nacionalidad, estado parental, estado personal o social, afiliación política, raza, religión y creencias, sexo/género, orientación o expresión sexual, color de piel o cualquier otra característica protegida por la ley aplicable.

Marsh McLennan está comprometida con el trabajo híbrido, que incluye la flexibilidad de trabajar de forma remota y la colaboración, las conexiones y los beneficios del desarrollo profesional de trabajar juntos en la oficina. Se espera que todos los colegas de Marsh McLennan estén en su oficina local o trabajando en el sitio con clientes por lo menos tres días a la semana. Los equipos que trabajan desde la oficina identificarán al menos un día de asistencia presencial a la semana en el que todo su equipo estará reunido en persona