Operations Officer - Retail Finance

Description du poste:

Role : Operations Officer - Retail Finance
Location : Abu Dhabi

Role Purpose:

Training and Managing offshore/Onshore Operations in processing of account transactions, financing payments, financing account maintenance in accordance with agreed time standards, authorities and operational policies to a satisfaction level that will assist in achieving the overall division mission of operational excellence.

Key Accountabilities of the role

* Monitor and Analyse the Daily, Monthly and yearly volume of services financial and non-financial process.
* Report Monthly services queue to the management and ensure SLA and TAT met.
* Analyse KPI, KRI and validate the onshore and offshore team performance.
* Analyse Time and motion report monthly and take necessary decision on staff utilization and cap plan.
* Identify process which can be automated and share the required Business requirement with vendor/developer to bring operational benefit to the bank & its internal/external stakeholders.
* Re-engineer the existing process effectively to bring additional control, reduce the risk.. etc. in the process and enhance the customer experience.
* Monitor and validate the Rejection volume/reasons and discuss with stakeholders to reduce to reduce the RTS.
* Review and monitor different control reports regularly and take a proper action wherever required (e.g., Postponement, Online Posting, Batch Posting, Audit Trial Report etc.)
* Assessment of risk & controls to each process, raising incidents in case of any operational loses/near miss.
* Update Standard operation's procedure whenever there is change in the process and renew them before due date.
* Monitor Reconciliation Report and ensure corrective action are taken on outstanding items. Escalate any long outstanding items.
* Frequent review of QA Report
* Conduct Weekly Team meeting and review the process, highlight any issues etc.
* Maintain proper MIS
* Train the offshore/onshore employees in any new/change in the process.
* Undertake training programs to improve knowledge to enhance role performance & to enhance job knowledge for trainees under the Emiratization program.
* Maintain proper time standards, good team spirit and service standards.
* Ensure compliance to ADIB policies, procedures, guidelines, and standards (including SOP review & addendum preparation (if required).
* Undertake any additional assignments clean-up / projects entrusted by the line management and complete them as per requirement.
* Protect ADIB information & password to avoid any operational loss due to lapses or lack of controls.
* Report any system issues/Phishing to ITD properly on time.
* Ensure high quality process outcome in terms of document verification and approvals.

Specialist Skills / Technical Knowledge Required for this role:

* Very good knowledge of Branch operations and Banking Operations.
* Good leadership skills & Team player
* Self-motivated
* Able to multitask, prioritize and work under pressure
* Commercial Effectiveness Including Client /Customer Focus and Commerciality
* Control Environment Including Risk Management
* Business Skills Including Deliver Solutions and Decision Making
* Management & Leadership Including People Development
* Personal & Interpersonal Skills: Including Communication & Influence and Collaboration
* Abilities in ensuring Regulatory Compliance Standards are met across the Dept/units
* Strong analytical /financial analysis skills
* Project Management Skills
* Knowledge of the bank's products, services, policies and procedures and/or other specialist knowledge required to undertake the role