Manager, Global POP (Patient Oriented Programs) Governance

Description du poste:

Job Description SummaryAs Manager, Global POP Governance, you will play a key role in strengthening global standards, policies, systems, and tools that ensure the quality, compliance, and effectiveness of Patient Support Programmes (PSP) , Market Research Programmes (MRP), and Insights Collection (IC) across Novartis. You will collaborate closely with country teams, global functions, and governance partners to promote consistent processes, mitigate compliance risks, and enhance enterprise-wide oversight. By driving continuous improvement, supporting audits and inspections, and enabling transparent, compliant operations, you will help shape a governance framework that safeguards patients, strengthens quality, and simplifies the way Novartis works.

Location: Barcelona, Spain #LI-Hybrid

Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.

Job Description
Responsibilities:
* Maintain and improve global standards, policies, and systems for PSP, MRP, and IC activities.
* Ensure accurate and consistent implementation of governance requirements across countries and global functions.
* Provide central governance and oversight for assigned processes, tools, and services.
* Drive continuous improvement initiatives and contribute to cross-functional projects that enhance global processes.
* Support the development and delivery of training that strengthens quality, compliance, and collaboration.
* Identify compliance and quality risks and implement effective mitigation mechanisms.
* Promote change management and support a culture focused on ethics, compliance, and patient centricity.
* Maintain strong internal controls, oversee audit outcomes, and support country self-assessment activities.
* Provide expert guidance on POP processes and systems to enhance transparency and understanding across the enterprise.
* Support global audit and inspection readiness, including corrective and preventive action planning where required.

Essential for the role:
* Master's degree in a scientific discipline; a medical or pharmacy doctorate is an advantage.
* Relevant experience in clinical, public health, or pharmaceutical environments such as medical affairs, patient services, drug development, patient safety, quality, or compliance.
* Strong technical understanding of governance, compliance, and quality-related processes.
* Demonstrated ability to work effectively within global, matrixed teams.
* High learning agility with the ability to navigate complexity and diverse stakeholder needs.
* Excellent communication and interpersonal skills across different audiences.
* Experience improving business processes to enhance quality, compliance, and operational simplicity.
* Ability to build strong, collaborative relationships with internal and external stakeholders.

Desirable for the role:
* Experience contributing to audits, inspections, or enterprise governance frameworks.
* Awareness of industry trends and external best practices related to patient support and governance.

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Skills Desired