French Speaking Customer Support Agent

Description du poste:

Do you speak French and are looking for a place to grow?
TP Spain is looking for Customer Support Agents for a leading international media group. Join our team and work in a dynamic environment full of opportunities!

Responsibilities:

Provide timely and effective solutions to customer inquiries through various communication channels (phone, email, chat).
Troubleshoot issues and resolve complaints efficiently while maintaining a positive customer experience.
Ensure customer satisfaction by delivering high-quality support and personalized service.
Requisitos: C2 French and B2 Spanish.
Previous customer-facing experience (B2B or B2C).
Familiarity with multi-channel customer support.
Experience in a metric-driven, target-focused environment.
Strong listening, communication, and attention to detail

Desirable Skills
Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Beneficios: One-month contract, 38.5 hours per week.
Salary according to collective agreement.
Shifts from Monday to Friday, between 10:00 AM and 7:00 PM, with a one-hour break.
Referral Program: Earn up to EUR2,000 per referral.
One week of paid training. International work environment with clear opportunities for professional growth.

Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences