Spanish Speaking Customer Service Representative for Booking (With Disability C)

Description du poste:

We are looking for Spanish Speaking Customer Service Representatives to join our team, within the framework of our Diversity, Equity & Inclusion policies and in compliance with Spanish legislation on the employment of people with disabilities.

If you are an empathetic person, a good listener, solution-oriented and a team player, this role could be a great fit for you. In this position, you will act as a Customer Support Advisor for Booking, supporting international travelers and accommodation partners worldwide.

Your role will include:

Managing customer inquiries related to services, payments and technical matters.
Providing accurate and professional information via phone and email.
Acting as an effective mediator between customers and accommodation providers.
Following established internal processes to ensure high-quality service in all interactions.

Requisitos:
Fundamental Requirements and Attributes:

Valid disability certificate, in accordance with Spanish law.
C2 level of Spanish and B2 level of English, both written and spoken.
Clear and professional verbal and written communication skills.
Comfortable using Office 365 and able to quickly learn CRM and internal systems.
At least 6 months in a customer-facing role or equivalent training.
Proactive attitude, eagerness to learn and customer-focused mindset.

Beneficios: Contract & Benefits

Salary: EUR22,249 gross per year.
38.5 hours/week, rotational shifts between 09:00-20:00 (Mon-Sun).
Initial temporary contract with the possibility of a permanent contract.
27 working days of annual leave.
Initial training and ongoing coaching in a multicultural environment