Operational Support Services Rep

Description du poste:

Schedule is Monday through Friday, 7:30 a.m. - 4:00 p.m. or 8:00 a.m. - 4:30 p.m.

This position has a 90 day, on-site training period along with advancement opportunities after your first year.

Come join our Insurance Operations team! We're looking for a highly organized individual who thrives in a fast-paced environment and is eager to contribute to the daily success of the team. If you enjoy meaningful work that keeps everything running smoothly behind the scenes, this is a great fit.

Summary

Review, verify and process incoming insurance related documentation. Job tasks provide support to all areas of Insurance Operations.

Responsibilities

* Process and deliver correspondence to intended party for Claims and Underwriting
* Index documents received electronically and scanned documents
* Utilize existing unit and company policies and procedures to complete all assigned functions correctly and efficiently within stated deadlines
* Process Merit Rating Board Hearing Lists and Claim print requests
* Process various data entry functions and clerical support
* Verify accuracy of independent vendor bills in preparation for payment by Accounts Payable
* Print and mail letters, brochures, certified mail, agency mail, Partner Select forms, manual checks and transcribe various recordings of interviews, E-letters, memos, reports, and form letters
* Process Auto Injury Solutions No Match/Exception reports/letters and update the medical bill log
* Respond quickly and independently to lobby visitor concerns

Skills and Abilities

* Strong organization and prioritization skills
* Effective verbal and written communication skills
* Ability to work in a fast-paced environment with minimal supervision
* Must have strong PC skills for recordkeeping and research and strong working knowledge of Microsoft Office
* Ability to interact well with others in a team environment
* Working knowledge of several types of office equipment i.e.: scanners, photocopiers and the ability to use external vendors file online tools
* Knowledge of automated inventory systems, alphanumeric cataloging and basic purchase order creation preferred
* Basic math skills

Qualifications

* High school diploma or equivalent
* Previous experience in a customer service position helpful

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job - we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $18.00 - $20.00 per hour

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer