Claims Adjuster

Description du poste:

Management Trainee - Desk Reviewer
Location - 100% Remote

Inviting applications for the role of Desk Reviewer
This position manages an inventory of managed repair program claim assignments. Communicates with contractors regarding status, performs estimate reviews, and supports client adjusters and insurers on insurance restoration, water mitigation, and structural work assignments.

MUST HAVE:
Required Skills:
* Required Xactimate and Symbility estimating experience.
* Active P & C Adjuster's license
* Experience writing estimates using Xactimate
* Must have - IICRC WRT certification
* Must have - IICRC AMRT certification

Responsibilities
* Manage a portfolio of active claims and the contractors working on those assignments.
* Monitor assignments aging, statuses, and work product.
* Daily follow-up regarding open items and communications.
* Perform Quality Estimate reviews of Contractor estimates per client estimating guidelines.
* Communicate with Contractors regarding clarifications and required changes.
* Interact with Client Adjusters providing process and technical support.
* Use tracking systems to manage activity.
* Assist with periodic special projects.
* Interact with Claim Manager regarding activity, questions, training, and all position needs.
* Provide input to company regarding contractor performance.

Qualifications we seek in you!
Minimum qualifications
* Outstanding customer service skills coupled with excellent oral and written communication skills.
* Relationship development skills in the area of vendor management and customer service.
* Knowledge of property insurance claim adjusting, insurance restoration estimating, and construction best practices.
* Ability to write insurance restoration estimates in Xactimate and Symbility.
* Ability to work with multiple parties to achieve positive results.
* Ability to review, negotiate and reach agreements relating to estimate revisions with program contractors.
* Computer literacy with a proficiency in MS Office applications.
* High school diploma or equivalent.
* Experience writing estimates using Xactimate and Symbility.
* Vendor management, customer service, or sales experience.

Preferred Qualifications/Skills
* Associate or bachelor's Degree from an accredited college or university.
* Active P & C Adjuster's license - MUST
* Experience in the field of property adjusting and/or insurance restoration experience.
* Xactimate and Symbility estimating experience. - MUST
* Xactimate level 1, 2, or 3 certifications.
* IICRC WRT and ASD - MUST.
* Other construction designations.
* Project management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training