Business Operations Manager

Description du poste:

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.

Our mission is simple: make circular fashion the norm, not the exception.
Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.

Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US.
Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.

Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day.

About the role
We are currently seeking a dynamic team player who can strongly support one of Vestiaire's most exciting business units.
The Brand Partnerships team is responsible for diversified commercial partnerships with brands or retailers, fostering eco-system shift towards resale, encouraging second-hand adoption towards partners' clients, while bringing trust and desirable supply within Vestiaire Collective marketplace.
The team is structured in two pillars:
* the business development team that continually works on current and new models, adjust it based on market competition evolution. The team pitches our offers to new brands or retailers, and develops the models together with the partners.
* the account management team that works with existing partners (Burberry, Mytheresa, Luisaviaroma…) in order to grow them in various ways. The team is also accountable for the retail activity within the marketplace; ensuring the collected supply gets the right level of visibility and sell-through.
You will report into the Senior Brand Account Manager in charge of the account management team, and support the different missions described below.
It is a great opportunity to join a dynamic team driving strategic discussions with luxury players on second hand, while embracing the mechanisms of a global fashion marketplace.

What you will do

* Cross functional collaboration:
* Ability to work with various internal stakeholders: Customer Service, Tech & Product, Fraud, Operations in warehouse, Marketing, Pricing, Accounting…
* Ability to support Senior Brand Partnership manager in maintaining strong relationships with external partners: help in operational day to day management, participation in regular partner's touchpoint when relevant
* Project management:
* Ability to manage multiple projects, ensuring deadlines are met and objectives achieved: imagery and copy updates on partners' webforms, marketing initiatives coordination, monitoring testing environment for project development…
* Support the team on regular renderings: monthly invoices and reportings to partners, while aligning with internal enablers (accounting, BI)
* Support the team with data tasks:
* External & internal reports building, maintenance and sending
* Analytical skills: ability to assess KPIs and suggest corrective actions, aligned with overall strategic business or partners' objectives
* Master Excel. Tableau and SQL are a plus

Who you are

* At least 2 years of work experience (alternance and internships counting in) as Business Operations Manager, Category Manager or Business Analyst, ideally within an E-commerce/Tech company
* Strong project management skills, operational process efficiency thinking and understanding
* Ability to build great collaborative internal & external relationships
* Structured, organized, proactive with a trouble-shooting mindset
* Data driven, analytical, masters Excel, is keen on using AI for data discovery purposes. Tableau and SQL are a plus.
* Proven communication skills
* Flexible to adapt to a fast pace environment
* Motivated by E-commerce and Fashion industry Fluent in English communication skills (written & spoken), any other European language is a plus (French, Italian, Spanish, German preferred)

What We Offer

* Purpose-driven work at scale
Join a company reshaping the fashion industry towards circularity, you directly contributes to reducing waste and extending the life of luxury items.
* High-impact scope & ownership
Work on products used globally, where your decisions have immediate, measurable impact on millions of users across 70+ countries.
* A truly international environment
Collaborate with a diverse team of 50+ nationalities across Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City.
* Career acceleration in a fast-moving scale-up
Take ownership early, grow fast, and shape your path, as an expert or a future leader.
* Learning & growth as a priority
Dedicated budget, continuous feedback culture, and opportunities to work on cutting-edge topics (AI, marketplace dynamics, scalability, etc.).
* Flexible ways of working
Hybrid model (typically 2 days remote per week), with trust and autonomy at the core of how we operate.
* Give back through action
2 paid days per year to support a cause of your choice and actively contribute to positive impact beyond your day-to-day role.
* Competitive compensation & benefits
Including bonus, health coverage, lunch vouchers, Gym-Pass, and additional legal perks depending on your location.

Research shows that candidates from underrepresented backgrounds including women, people with disabilities, and other marginalized communities, are less likely to apply unless they meet 100% of the criteria.
At Vestiaire Collective, we believe diversity drives better decisions, stronger products, and more meaningful impact.
If this role excites you but your experience doesn't align perfectly, we still encourage you to apply, your perspective could be exactly what we're looking for.
Vestiaire Collective is proud to be an equal opportunity employer.

PS: We take candidate experience seriously, and your safety too !
Vestiaire Collective will only contact you through official email addresses ending in @vestiairecollective.com or [email protected].
We will never:
* Contact you via WhatsApp, Telegram, or similar platforms
* Ask for payment or banking information at any stage of the process
If you receive a suspicious message, please report it to: [email protected]

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us