Manager, Solution Operations, Agent Suite

Description du poste:

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Solution Operations, Agent Suite

Manager, Solution Operations for Agent Suite
Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution. Our team combines traditional management consulting with Mastercard's rich AI and Data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.

The Mastercard Agent Suite team is building what's next at the intersection of agentic AI, commerce and payments. Launched in 2026, Agent Suite is a brand-new solution designed to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth.

This new team is making it possible to help enterprises build, test, and deploy customizable AI agents that transform how businesses operate, engage customers, and drive growth. This is a true "zero-to-one" environment. We're looking for builders, problem-solvers, and innovators who thrive in ambiguity, move fast, and are excited to shape new technology, new ways of working, and build a new category of enterprise solutions from the ground up. Join us as we take deep payments expertise, customer-centric insights and responsible AI principles to turn emerging agentic technology into real-world outcomes for banks, merchants, and partners.

Overview
As Manager, Solutions Operations for Agent Suite, you will support building and operationalizing program governance for Mastercard's fast-growing AI Consulting capability.

Reporting to the Director, you will help build, scale and optimize governance and reporting structures, and shape processes that drive responsible innovation and operational excellence. Operating in a fast-paced environment where ambiguity and rapid evolution are the norm, your work will focus on ensuring our systems and processes are designed for resilience, compliance, and innovation so the team can focus on doing their best work as the operation scales.

The ideal candidate demonstrates experience in program management, strong collaboration across diverse stakeholder groups, and eagerness to advance transformative technologies.

About the Role
Program Governance
* Lead the development and execution of governance frameworks to ensure scalability, compliance, and responsible innovation within the Agent Suite program.
* Collaborate with internal business, technology, and compliance teams, as well as external vendors, to align priorities, curate capabilities, and strengthen the overall Agent Suite ecosystem.
* Participate in cross-functional problem-solving sessions to address complex operational and technical challenges, ensuring timely and effective decision-making.
* Identify and implement opportunities to streamline operational processes through automation, efficient system design, and best practices.
* Ensure clear, consistent, and tailored program communications for all audiences.
Program Delivery
* Design, implement, and continuously improve technical workflows and governance standards to drive operational consistency and high-quality outcomes across global teams.
* Participate in the configuration and optimization of technical systems (such as project tracking and reporting platforms) to meet evolving team and program needs.
* Uphold a culture of continuous improvement, encouraging team members to pilot new approaches, share learnings, and refine operational methods for maximum efficiency.
* Work across Product, Engineering, Procurement, and Operations to ensure timely, coordinated program delivery.
Operational Excellence
* Develop and maintain operational KPIs, dashboards, and reporting systems to provide leadership with timely, actionable insights for informed decision-making.
* Manage budget tracking, resource forecasting, and cost optimization for technical operations, ensuring alignment with strategic objectives.
* Translate operational data and insights into compelling reports and recommendations that inform executive decisions on resource planning and investment.

All About You
- Experience in technical or product operations, program coordination, or process improvement within technology or consulting settings; familiarity with AI technologies is a plus.
- Demonstrated ability to support the development and maintenance of technical workflows, governance processes, and reporting tools.
- Solid skills in operational analytics, using automation tools, and following compliance procedures.
- Strong communication and stakeholder engagement abilities; able to collaborate effectively with cross-functional teams.
- Thrives in a fast-paced, dynamic environment and adapts well to change.
- Willingness to help build and improve systems and processes as needed.
- Enjoys supporting and sharing knowledge with team members to achieve group objectives.
- Bachelor's degree or equivalent practical experience in a technical or business field; relevant certifications or further education are an advantage but not required

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines