B2B Customer Service Representative

Description du poste:

Bulgari is one of the most prestigious brands and global players on the luxury market. We design, produce, distribute and sell high-end jewels, watches, perfumes and accessories through a network of over 250 owned stores in the most exclusive shopping areas in the world and selected distributors and more than 10.000 exclusive perfumeries. Bulgari belongs to the LVMH Group (Louis Vuitton Moët Hennessy group), global leader in the luxury sector. Quality and excellence are the basis of our culture that reflects the same commitment within the working environment to achieve an organisation aimed at the full satisfaction of the customer. Excellence for Bulgari means the perfect balance between top quality products and impeccable services worldwide. We employ over 170 people in Dublin within our Worldwide Logistic and Supply Chain Centre, we are looking for a: B2B Customer Service Representative What can you expect from your role? * Manage the order-to-shipping process for a dedicated client portfolio, while meeting internal SLAs and KPIs (order entering, fulfilment maximization of orders, seamless delivery process, etc.), * Actively seek and implement process improvements to enhance efficiency and customer satisfaction, challenging existing methods where beneficial. * Reply to inquiries from internal and external customers on our products and orders (stock availability, expected delivery date, product information, order/shipping status, etc.) * Coordinate operational market activities for the assigned portfolio, effectively using all available resources and suggesting innovative approaches. * Anticipate client needs by taking the full ownership of your portfolio and a proactive approach to your day-to-day responsibilities. * Continuously track and analyze all issues related to customers, order- and delivery processes (pricing issues, product availability, miss-shipments, damages, etc.), identifying root causes and recommending preventive actions. * Manage claims & reverse logistic for your client portfolio. * Report on market activities and trends for an informed decision. * Ensure your clientele experiences an exceptional order journey, living up to the luxuriousness of BVLGARI, and actively contributing ideas to elevate the customer experience. * Engage in continuous learning and development

Profil requis du candidat:

Requirements: * Fluency Verbally and in Writing in English * MS Office - in particular Excel. * Knowledge of SAP or similar. * Previous experience in B2B Order Management or Customer Service or Logistics