Customer Care Representative

Description du poste:

Salary 35-38000 EUR

Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers
As the Customer Care Representative, you will be responsible for effectively managing all customer requests - from call logging to call completion.
Siemens Healthineers is hiring for a full-time Customer Care Representative opportunity, supporting the Customer Service business, to ensure service delivery is planned and carried out in accordance with Service Level Agreements. As a Customer Care Representative, you will play a key role in supporting our HSE and private healthcare customers
As the Customer Care Representative, you will be responsible for effectively managing all customer requests - from call logging to call completion.

Your role:
* Act as first point of contact for Siemens Healthineers customer-related enquiries, forwarding queries to the appropriate areas of the business as needed.
* Receive customer calls/emails and create service incident tickets in the appropriate Service Management system (SAP), ensuring that all checks have been completed before allocating the ticket to the appropriate team/department.
* Process all Field Engineers dispatch requests on SAP, identifying suitable Customer Service Engineer (CSE) by optimising qualifications, availability and location. Record all relevant CSE attendance in SAP.
* Create and manage spare parts as required, synchronizing with Customer Service Engineer customer visit where appropriate.
* Ensure the quality and accuracy of the data of Service Management system and ensuring any errors or omissions are corrected or escalated appropriately.
* Working 8 hours shifts between 08:00 and 18:00, Monday to Friday

Your expertise:
* Prior experience working in a customer service environment.
* Strong customer service skills and confidence handling customer interactions over the phone and/or face-to-face
* ERP Systems experience (SAP experience would be advantageous)
* Excellent written and verbal communication skills.
* Proficient in Microsoft Office Suite (Outlook, Excel, Teams)
* Strong organisational skills and ability to prioritise and ability to manage multiple tasks simultaneously in a fast-paced environment
* Strong team player and ability to work both collaboratively and autonomously as required.
* Ability to be proactive, problem solve and work well under pressure
Benefits:
* 23 days of holiday
* Contribution to private healthcare
* Subsidised canteen on-site