CRM & Clienteling Specialist

Description du poste:

CRM & Clienteling Specialist
Within the EU E-Commerce & Customer Service Team, based in Dublin, we are looking for a CRM & Clienteling Specialist. This pivotal role will be responsible for driving all CRM and Clienteling initiatives across our European E-Commerce and Customer Service operations, ensuring a seamless omnichannel approach.
Reporting to the Interim EU E-Commerce Lead Manager, the selected candidate will support the implementation, management, and optimization of CRM campaigns, driving customer-centric initiatives across online channels to maximize acquisition, retention and lifetime value. 
The role will contribute to enhancing customer engagement through data-driven campaigns, enabling omnichannel initiatives, and ensuring consistent, locally relevant execution across markets. 
Gifting Strategy & Management: Oversee the Gifting Strategy and inventory for EU E-Commerce and Customer Service, ensuring budget adherence and effective utilization of gifting initiatives to enhance client loyalty and overall experience. Performance Monitoring & Optimization: Rigorously track and analyse key performance indicators (KPIs) related to client satisfaction, loyalty, and sales. Translate these insights into actionable strategies, proactively identifying opportunities for continuous improvement and innovation to ensure we remain at the forefront of luxury client relationship excellence. CRM System Management: Oversee the CRM system's configuration, maintenance, and user training, specifically for EU E-Commerce and Customer Service teams. Continuously evaluate and optimize the CRM system to meet the evolving needs of our luxury clientele, thereby empowering teams to deliver unparalleled client experiences. Cross-Functional Collaboration & Alignment: Cultivate strong partnerships with Central and Local Client Engagement, CRM, E-Commerce, Merchandising, Online Retail, and Customer Service Teams. Ensure that all CRM activities are fully aligned with commercial and local plans and priorities, actively managing these relationships to guarantee high-quality execution and achieve shared objectives