Country Manager Italy

Description du poste:

Operating within the global AXA Partners framework, the Country Manager is accountable for leading and overseeing the business, the employee engagement and satisfaction/loyalty of our key partners. They are responsible for ensuring profitable growth and customer service targets are met. The Country Manager will lead all functions to deliver the strategic plan, including financial targets The Country Manager holds key regulatory responsibilities and accountability, and manages: Approximately ~EUR300 M GWP Main lines of business: Assistance in Motor, Health, Home, Travel Insurance; Legal Protection and Credit & Life Protection 380 Headcounts Chair of the Country Leadership Team Member of the Regional Senior Leadership Team & member of Executives 50 What you'll be doing: Country Leadership and P&L accountability: Lead Country Senior Leadership Team, creating and motivating a strong cross functional team to define and deliver the country strategic plan. Engage all functions in the needs of local clients and customers to ensure strong alignment with the business agenda. Develop the strategic plan and budget for the country in line with AXA Partners' global strategy. Lead the implementation of the country's strategic plan, ensuring communication and understanding of the strategy within the country and with key stakeholders. Own and drive the country P&L, actively monitoring and taking actions to ensure profitable growth is achieved. Drive business transformation in the country with the aim of improving the customer and employee journey and simplifying the way AXA Partners is running. Identify opportunities and risks for change and work in conjunction with global and support functions to drive benefit from transformation. Lead key governance bodies in the country/ for the legal entity, ensuring all audit, regulatory, control, compliance and security needs are met. Represent AXA Partners locally with government, statutory/regulatory bodies and business partners/allies Lead the provision of premises and optimization of the site strategy with support from Real Estate, Procurement and Security. Lead Business Continuity Planning and Country crisis cell. Lead the relationship between AXA Partners and other AXA entities in the country, identifying and driving opportunities for commercial growth and synergy between AXA entities. Ensure service level satisfaction for existing business. Business development: Define and lead the deployment of the country's business development strategy, to deliver sustainable and profitable growth. Determine the market/ customer requirements and work in conjunction with Customer & Innovation to ensure commercial propositions & products meet local client needs. Ensure that all products are reviewed before launch to ensure fair customer outcomes will be delivered and that wordings are clear. Identify the best business development opportunities locally, with a focus on large corporate clients, while ensuring "farming" of existing clients. Validate sales pipeline and co-ordinate sales and marketing activity, leveraging expertise support to deliver profitable growth. Monitor profitability of new business and contracts portfolio, taking action to ensure profitability is optimized. Directly lead Sales teams to deliver commercial targets. Ensure capability of team is developed through talent attraction, development and active talent management. Ensure relationships with existing business customers are managed effectively and service level satisfaction is achieved, particularly for AXA entities. Be the visible market leader for the product set in the market, working to raise brand visibility and positioning. AXA Relationship Build new relationships and maintain existing ones with other AXA entities locally and globally. Where AXA entities are business customers, ensure relationships are managed effectively to deliver service level satisfaction. Look for innovation for AXA entities with the aim of helping AXA to differentiate vs competitors Build and actively manage key relationships with regulators, joint ventures and other critical alliance partners, media and other stakeholders locally. Customer service and delivering fair customer outcomes Use experience, data, business insight and judgement to develop and implement purpose led - customer focused activity. Lead Operations and customer service, to ensure all customer metrics are delivered the customer journey is continuously improved. Collaborate with global teams to shape and implement transformation initiatives to improve customer experience and productivity Collaborate with global teams to shape and implement transformation initiatives to improve customer experience and productivity Ensure that the Operations and Network teams are focused on delivering fair customer outcomes and service consistent with policy terms. Control and Protect against Risks Ensure company compliance with local regulations Anticipate and mitigate operational risks Improve control and processes (internal control, audit) Ensure protection against reputational risks. People Leadership Drive a high standard of people leadership throughout the country, building and leading a dynamic, efficient team to deliver high performance. Inspire country teams with compelling communication and sense of purpose to drive employee engagement. Drive diversity and inclusion throughout the business and ensure that the well-being of the team is maintained. Support the growth and development of country teams through feedback, coaching and care. Ensure that a talent management strategy and learning and development program is in place to support the growth and development of employees. Regularly monitor workloads and operate a flexible approach to sharing resources, especially with the wider team e.g. to handle peak demand or sharing tasks across teams Ensure effective management and monitoring of all employee relations issues, including absence, disciplinary and performance issues in conjunction with Human Resources advice where appropriate Explore new ways of working, lead change and encourage team members to test and learn and take risks to provide new solutions. What you'll bring: Education, Professional Qualifications and Experience Significant experience in general management role with a broad leadership style and ability to engage and influence across functions. Experience managing a P&L and strong business acumen with an understanding of large financial services organization and their leverage points. Experience of developing purpose led, customer focused strategies through the lens of a partner organization, using diverse experience, business insight, data and judgement. A broad understanding of relevant markets including key drivers for earnings and revenue. Evidence of analysis of markets and an understanding of business models within an assistance/insurance market. Technical/ Functional Knowledge, Skills and Abilities Business development skills Proven knowledge in Finance & Corporate governance with ability to manage a P&L. Comprehensive understanding of the country regulatory environment with a focus on Compliance Able to navigate global matrix organisation through a mindset of collaboration and inclusion. Ability to move people action toward a common goal, to create a sense of team alignment and strong sense of ownership Team player: ability to think outside of the perimeter, for the common good Stakeholder management and networking: strong ability to manage internal and external relationships Entrepreneurship mindset (courage/risk taking/resilience: capacity and willingness to develop, organize and manage a business with any of its risks Continually develops self-awareness and leadership Proven knowledge of Italian market not mandatory but is a key differentiator What we offer: At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)