Sales Assistant (Milan - 20h)

Description du poste:

Presentazione dell'azienda - ALOHAS

ALOHAS is more than a fashion brand: it is a responsible shopping experience and an opportunity to participate in the fight against fashion overproduction.

We're revolutionising the fashion industry by embracing the latest luxury trends and making them accessible through our innovative "on-demand" production system.

And now, we want to continue expanding this message closer to our customers as we embark on our retail adventure!

OUR CULTURE

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It's demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows!

Descrizione del posto (Mansioni)

We are looking for a results-driven Sales Assistant (Milan - 20h) who will deliver a unique and memorable experience to each client while actively contributing to the commercial success of the store. With a strong sales mindset, use of clienteling tools, and passion for people, you will represent ALOHAS values and play a key role in building customer loyalty and driving performance.

YOUR MISSION
Be the face of ALOHAS
* Represent the brand with energy, professionalism, and a deep understanding of our values.
* Share your knowledge about ALOHAS, our story, products, and sustainability commitments.
* Stay informed on brand updates and best practices.
* Ensure the store is always clean, organized, and aligned with visual standards.
Deliver an exceptional client experience
* Offer tailored service that builds trust and long-term relationships with clients.
* Use the clienteling tool effectively - whether to capture client preferences, follow up after visits, suggest new products, or support retention efforts.
* Engage with customers in a meaningful way to maximize conversion and satisfaction.
* Handle questions, returns, and service situations with efficiency and care.
* Support a seamless shopping experience across online and offline channels.
Be a business driver
* Proactively work to achieve and exceed sales targets.
* Understand store KPIs and take ownership of your impact on performance.
* Use the clienteling system as a strategic lever to drive results and nurture client relationships.
* Support operational tasks that ensure smooth daily store operations.
* Identify opportunities to improve results, suggest ideas, and take action when needed.
* Monitor after-sales activity to ensure high client satisfaction and loyalty.
Collaborate with your team
* Foster a positive and collaborative team spirit.
* Communicate regularly with teammates and management.
* Share feedback and knowledge to help the team grow.
* Assist with stock replenishment and inventories as needed.

Profilo

YOU WILL ROCK AT THIS ROLE IF YOU HAVE...
* Proven experience in retail, ideally in a performance-focused environment
* Strong sales mindset and ability to meet and exceed targets
* Experience using clienteling or CRM tools to support client engagement and sales
* Customer-first attitude and excellent interpersonal skills
* Fluent in Italian and English (any other language is a plus)
* Proactive, solution-oriented and eager to learn
* High level of integrity, motivation and team spirit