Junior IT support and data analysis specialist (Fixed-term)

Description du poste:

Position Summary
Why join us?

Samsung Electronics Baltics is one of 16 Samsung Electronics Sales subsidiaries in Europe. There are 200 employees located across all three Baltic countries with the central office based in Riga, Latvia. In the pursuit of global excellence, we are continuously looking for dynamic new leaders of the digital age.

This dual-role position - Junior IT support and data analysis specialist (Maternity cover, fixed-term) - is perfect for someone passionate about resolving technical challenges (IT Support) while simultaneously using a data-driven approach to uncover insights and improve efficiency (Data Analysis). If you thrive on learning new systems and turning raw data into actionable intelligence, we want to hear from you!

We offer 1600-1850 gross salary and variable Semi-annual bonus to the maximum of 150% (up to 2400 - 2775 Eur gross per half year). In addition to a fair remuneration, we ensure additional benefits like Samsung smartphone with all expenses covered, health insurance, daily lunch allowance, e-learning opportunities, and more.

Role and Responsibilities

[IT Support]
* Take part in hardware (PC, Printer, and office equipment) purchase, installation and maintenance
* Internal system user support
* Software installation (Windows OS)
* LV, LT, EE office hardware support and maintenance
* Working with Cisco network devices, call manager and IP Phone administration
* Video conference device and solution support and maintenance
* User training of internal systems
* SAP system support as SAP administrator (escalating issue to main SAP Helpdesk)
* Systems Administration (Master data management)

[Data Analysis]
* Internal process analysis to improve business performance (End-to-end Operations process analysis including Retail, e-commerce and Logistics)
* Regular report generation related to internal key business (B2B, e-commerce, etc.)

Skills and Qualifications

Requirements:
* Experience in servicing printers, scanners and other office equipment
* Understanding of network infrastructure
* Experience in working with Windows, Linux servers
* Understanding of XML schema definition
* Good knowledge of Microsoft Office
* Excellent teamwork and communication skills
* Knowledge of Power BI, Power Pivot or any BI tool is preferred, but not mandatory
* Experience with AI and e-commerce UX/UI is a strong advantage, but not mandatory
* Logical thinking & Problem-solving skills
* Fluent English

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