IT Service & Support Enigneer

Description du poste:

Role Description & Responsibilities:

* Work with local and corporate IT teams to solve issues and provide help in deploying new IT solutions.
* Look at assigned Helpdesk queues to pick up user requests or work on assigned requests to find the best solution for the issue.
* Help users describe an issue correctly when reporting to the Helpdesk Support system.
* Document "How to …" solutions and workarounds, and submit them as articles to KB.
* Participate in IT Scrum meetings to follow up on outstanding issues.
* Report to the manager regarding assigned projects or tasks' progress and problems that hinder or restrict progress.
We offer a 1-year contract for this role with a possibility to extend

Qualifications:

* Proven experience as an IT Systems Engineer (Administrator) or general IT Systems specialist role in user and/or IT system deployment, installation, or support.
* IT Computer hardware and peripherals; Computer network equipment.
* Windows and Linux (Red Hat distribution preferred) Operating Systems, Computer software (focus on office worker user application support).
* Computer Networking concepts, technology and protocols (focus on Ethernet and TCP/IP)

Nice to have IT Governance and Support concepts such as:

* Helpdesk,
* Mobile devices and software
* Support tier level,
* Incident Management,
* Problem Management.
* Virtualization technology (any major virtualization solution provider, including Cloud solutions or Containerization)

Personality expectations:

* A team player.
* Diligent, neat in every way of working (followed by Lean methodology).
* Focused on interlocutor needs
* In daily professional work, can understand the problem and be able to provide an explanation or document simple steps for the solution, looking from the end user perspective.

What's in it for You?

* Be part of the Generative Design revolution.
* Work with world-class experts and global leaders in various industries.
* Collaborate in an innovative, international environment that values creativity, scientific depth, and technical excellence.
* Enjoy flexible working conditions, continuous learning, and opportunities to grow within Dassault Systèmes, a world leader in 3D design and simulation.
* Various benefits such as health insurance, pension, EV charging on-site, and a hybrid working model.
* Company events and outside-of-work activities