Workplace Experience Manager

Description du poste:

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life - or even a third.
The Vinted Group is made up of three business units that support this mission:

Vinted Marketplace is Europe's leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.

Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.

Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.

Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people. Our backers include Accel, EQT Growth, Insight Partners, Lightspeed Venture Partners, Sprints, and TPG.

Information about the position

The Workplace Experience Team creates diverse, flexible, and engaging work environments across Vinted offices, warehouses, and verification centres. Our mission is to empower employees to choose the working approach that best suits their needs. We support hybrid working models by providing tools, infrastructure, and experiences that foster productivity, collaboration, and connection.

As a Workplace Experience Manager, you will manage the day-to-day operations and facilities of our Vilnius office. You will work with the Workplace Experience Team to ensure Vinted's workplace standards are consistently applied, while identifying opportunities for improvements and driving continuous enhancement initiatives.

You will represent Vinted and the Workplace Experience Team by managing relationships with external partners, including cleaning, catering/canteen services, and other office service providers, and act as a local ambassador by leading office tours, delivering presentations, and organising local events that strengthen employee engagement and collaboration.

In this position, you'll

* Oversee day-to-day office operations, including facilities, housekeeping, events, and gym, while identifying opportunities to improve the experience.
* Manage vendor relationships, negotiate contracts, and drive continuous improvements.
* Plan and monitor yearly budgets, track spending, and make operational decisions.
* Organise inclusive events that build culture and strengthen team connections.
* Handle business-as-usual tasks such as reception support, data analysis, office tours, and onboarding presentations.
* Work in shifts in the Vinted online support portal, consistently striving for better results.
* Ensure compliance with legal, health, safety, and environmental standards.
* Monitor office capacity, adjust seating plans, and contribute to layout planning.
* Manage ad hoc projects and operational challenges within your scope.
* Maintain a thorough understanding of Vinted-wide policies, including Business Travel, Home Workstation Budget and others.
* Keep all Workplace Experience resources up to date: Confluence pages, welcome emails, etc.
* Communicate clearly with all Vinted via Slack and internal platforms.
* Collaborate closely with People, Finance, Legal, IT, and other stakeholders.
* Primarily work from Vilnius HQ, with the flexibility for one day per week at home after probation.

About you

* Fluent in both English and Lithuanian (mandatory).
* Have prior experience in facilities management, workplace experience, or office management.
* Possess strong skills in vendor management, event organisation and execution.
* Proactive, highly independent, and detail-oriented, with exceptional time management and communication abilities.
* Demonstrate adaptability with a positive mindset.
* Have experience working with external vendors and service providers, ensuring high-quality service delivery.
* Comfortable managing multiple priorities and ad hoc situations in a dynamic office environment.
* Communicate confidently with internal stakeholders across different teams.
* Have a hands-on approach and takes ownership of day-to-day operations and continuous improvements.

Work perks

* The opportunity to benefit from our share options programme
* 25 working days of holiday
* Access to all the tools & tech needed for work
* Home office support: we provide IT workstation equipment and a personal budget of up to EUR540 for home workplace furniture
* Private health insurance
* Digital mental and emotional health support and Employee Assistant Program (EAP)
* Frequent team-building events
* A personal monthly budget for shopping on Vinted
* The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
* A dog-friendly office
* In Vilnius office: gym & in-house meals at friendly prices
* In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We've adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It's up to you and your team to decide on the exact days you'll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.

The salary range for this position is EUR 1675 - EUR 2408 gross per month.

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